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  1. #1
    Jazz
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    5752
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    Jul 2011
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    North East UK
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    Failed to retrieve account Information

    Hey, i often get a message pop up saying failed to retrieve account information, however the only area it effects on my TF is when i try to upload a video ontothe youtube app, it allows me to get to the window which says enter info here... and then upload then it says failed to retrieve account information even though i am logged in and can still view my account post messages ect. i sometimes get this on the market place but it still allows me to download stuff.
    Any ideas appreciated.
    Thanks for viewing

  2. #2
    Starscream
    Member #
    9432
    Join Date
    Aug 2011
    Location
    The Netherlands
    Tablet
    TF101
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    15 times
    Haven't tried on You Tube yet, but mine shows this when I try to upload to Picassa.

  3. #3
    Bumblebee
    Member #
    9512
    Join Date
    Aug 2011
    Tablet
    Other - Windows
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    2 things you need to do to fix this.

    (1) When you shoot a video to upload to youtube, make sure you go into the menu and select the file format to youtube compatible.

    (2) Sign out of youtube and sign in with username@youtube.com instead of email@gmail.com.

  4. #4
    Jazz
    Member #
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    My account is singed in via my username@yt.com and nt gmail account, and also i thought youtube supported mp4?
    Anyway thanks for the reply

  5. #5
    Soundwave
    Member #
    10115
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    Sep 2011
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    Quote Originally Posted by RonnieD View Post
    Haven't tried on You Tube yet, but mine shows this when I try to upload to Picassa.
    Quote Originally Posted by goodintentions View Post
    2 things you need to do to fix this.

    (1) When you shoot a video to upload to youtube, make sure you go into the menu and select the file format to youtube compatible.

    (2) Sign out of youtube and sign in with username@youtube.com instead of email@gmail.com.
    Good advice, got my tf finally uploading.

    Cheers!

  6. #6
    Bumblebee
    Member #
    9512
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    Aug 2011
    Tablet
    Other - Windows
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    Quote Originally Posted by Kar.E.2010 View Post
    My account is singed in via my username@yt.com and nt gmail account, and also i thought youtube supported mp4?
    Anyway thanks for the reply
    It's a bug in the youtube app not to accept anything other than what the device specifically shoot as a youtube vid. Just try to deal with it until they fix this bug.

  7. #7
    Soundwave
    Member #
    11751
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    Sep 2011
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    Hmm. I can't seem to find how to sign into youtube with my username and not my gmail. It doesn't seem to give me that option. Any help?

 

 

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