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Thread: Asus Warranty repair

  1. #1
    Soundwave
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    Jan 2012
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    Asus Warranty repair

    The keyboard dock used with my TF101 stopped charging after a firmware update, but as purchased in March was still under warranty.
    It was purchased from Ebuyer, who when I rang them told me to go through Asus direct.
    Rang Asus on Monday 30/7 and was told to fill in a online RMA claim, the same day I received an e-mail telling me that DHL were collecting on the 31/7
    DHL collected 16.00 on 31/7, keyboard arrived in the Czech Republic (Asus repair center) next morning (1/8)
    Received e-mail 3/8 to say keyboard repaired and on its way back with DHL.
    It arrived at East Midlands at 04.00 on 4/3 (Saturday)
    Transferred to my local area yesterday (6/8) and delivered to me at 14.00
    The whole process was excellent, especially the tracking facility through DHL.
    My hearty thanks to Asus for their excellent service
    Last edited by ssr; 08-07-2012 at 11:50 PM.
    Swipe likes this.

 

 

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