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Thread: Help! Can't sign into my Google Account!

  1. #1
    Soundwave
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    Lightbulb Help! Can't sign into my Google Account!

    Hi everyone.

    I'm an Android and Transformer newbie.

    Bought myself a brand new TF101, upgraded it to Ice Cream Sandwich, but I can't seem to add a Google Account to the tablet!

    When I click on Accounts & Sync / Add Account, I see options for Asus Sync/ Corporate/ Email / Facebook / Twitter and so on but I don't see an option for Google Account!

    Can someone tell me what could be wrong?

    Any help appreciated!

    *Confused*

  2. #2
    TRANSFORMER FORUMS LEGEND
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    Congrats and welcome!

    It should prompt you during setup. Do you have the GMail app in your app drawer?

    You could try a factory reset (settings - privacy & security)

    Also, what is your build number? (settings - about - build)


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  3. #3
    Transformer Forums Legend
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    Welcome to the forum

    Where you see add account, one of the selections, should be the last one, would/should be Google. If you aren't seeing that you might try a hard reset of your tablet. No data loss using the instructions in the link below.

  4. #4
    Soundwave
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    Thanks for the super fast responses!
    I don't have a Gmail app and can't get into Google Play to download it!
    My build number as below.
    Attached Images Attached Images

  5. #5
    Transformer Forums Legend
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    Sounds like something definitely isn't right. In the app drawer, little squares in the upper right corner, you should be able to find Gmail as one of the apps there. If you don't see that on your hone screen but you find it in the app drawer a long press on that icon would allow you to drag it to the screen of your choice.

    If you can't find it there then go with Frederuco's suggestion of a factory reset, he's a much faster typist then I.

  6. #6
    Soundwave
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    Just did the hard reboot twice. Still not working :~(
    All of the official Google apps refuse to open, as does the SHOP button (Google Play)

    What should I do now?

  7. #7
    TRANSFORMER FORUMS LEGEND
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    Your hardware version is CN for China. The CN builds have google apps blocked.

    Some users have had luck just downloading a copy of the WW firmware from the ASUS Site, unzipping it once (it will still be a zip) and rename the file to EP101_UPDATE.zip. Then place on a microSD (formatted for FAT32) and rebooting. This should trigger a firmware update.

    Here are some details: http://www.transformerforums.com/for...ion-issue.html

    If that does not work, you will have to root, install a non-stock recovery (ClockWorkMod Recovery) and then flash a different version of the stock firmware (like WW) to get Google access.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  8. #8
    Soundwave
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    Oh screw this. I'm calling Asus China tomorrow and if they can't give me a satisfactory answer, I'm going to return the product to them. What good is an Android tablet if I can't sign into my Google Account?!

  9. #9
    Soundwave
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    Thank you Frederuco and Leeshor for your assistance. You have been most helpful!!! Thumbs up!
    Frederuco and leeshor like this.

  10. #10
    Transformer Forums Legend
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    I totally missed that little tidbit. Makes all the difference in the world.

 

 
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