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Thread: Keyboard Dock problem

  1. #1
    Soundwave
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    Angry Keyboard Dock problem

    First time I clicked my tab on the keyboard, the switch totally to the right.
    But the keys and mousepad are not working!

    Tried a usb wireless mouse in one of the ports... and straight away working like a charm (wheel and all)

    Is anyone having problems with the keyboard dock ?

  2. #2
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    Make sure it is seated all the way and the latch is all the way to the right. It can be tricky for the first day or two. Also may want to try a reboot.
    Current Devices:
    Samsung Galaxy Note 10.1 2014 Edition - Dell Venue 11 Pro Bay Trail (On Order) - LG Optimus G Pro

  3. #3
    Soundwave
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    If you've not done all the firmware updates yet, be sure to do them. I found my dock to have less problems after all system updates were done. Prior to the firmware updates my dock would randomly just stop functioning.

    When I got my asus it wanted to do the 3.0 to 3.1 update, and then with 3.1 installed the moment I attached it to the dock, it did a dock update.

  4. #4
    Soundwave
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    thanks for the reply...
    but my tab came installed with 3.1, no dock update though.

  5. #5
    Soundwave
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    I'm quite sure the latch is all the way to the right... tried reboot... sadly no result

    thanks anyway

  6. #6
    Soundwave
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    There were reports of faulty docking stations. A buddy of mine took his back due to having issues with it. I guess there was a bad line that made it to store shelves. I know I got concerned that mine was faulty until 3.1 patched and the dock updated upon attaching it afterwards. I've been fine ever since.

  7. #7
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    Then try a Hard Reset. Here are the instructions: I suggest unplugging the power cord and shutting the unit off and trying a Hard Reset. Press and Hold the power button and the Down volume button together and hold them for 6-10 seconds and let them both go. You should see a little shape in the middle of the screen so just press and release the Down volume button again and let it reboot. See if this clears up your problem. Be sure and do this with the dock connected.
    Last edited by Mickeylittle; 06-23-2011 at 01:48 PM.
    Current Devices:
    Samsung Galaxy Note 10.1 2014 Edition - Dell Venue 11 Pro Bay Trail (On Order) - LG Optimus G Pro

  8. #8
    Soundwave
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    Thanks again but alas no succes, i'm beginning to believe i have a defect keyboard

  9. #9
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    Quote Originally Posted by BBAce View Post
    Thanks again but alas no succes, i'm beginning to believe i have a defect keyboard
    Maybe so. Go to settings - About Tablet - and see what firmware you have for Mobile Dock. The dock has to be connected. Mine is EP101-0209. If you are up to date I think it is toast!
    Current Devices:
    Samsung Galaxy Note 10.1 2014 Edition - Dell Venue 11 Pro Bay Trail (On Order) - LG Optimus G Pro

  10. #10
    Soundwave
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    Quote Originally Posted by Mickeylittle View Post
    Maybe so. Go to settings - About Tablet - and see what firmware you have for Mobile Dock. The dock has to be connected. Mine is EP101-0209. If you are up to date I think it is toast!
    I get Mobile Dock version : Not available This is with the tab connected to the dock. Mind you the usb ports cardreader are working on the dock. Also I can connect to the pc via the dock... Only no key and mousepad action.

 

 
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