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Thread: ASUS Customer Service.

  1. #11
    Soundwave
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    Thanks, Frederuco. I have PM'd him, however, it looks like he is in the USA, whereas I am in the UK (guess I need to include my location in my profile

  2. #12
    Soundwave
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    Deja vu. Sounds like I'm in the same place as you monkeyman. It's good cop, bad cop. The nice guys in Edinburgh (level 1 support) say they will raise it to level 2, then level 2 (in Holland) send you a bad news email. You can't speak to the guys that give you the bad news and you feel bad ranting at the helpful level 1 guys. Meanwhile the people that did the damage are in the Czech republic, presumably covering up to avoid losing their low-paid jobs. I don't blame them, but Asus need to realise what's happening and admit responsibility. Or prove their implicit accusation of fraud by showing the video 'proof'.
    I'm demanding to see the video, and you should too.
    psmill likes this.

  3. #13
    TRANSFORMER FORUMS LEGEND
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    Quote Originally Posted by psmill View Post
    Thanks, Frederuco. I have PM'd him, however, it looks like he is in the USA, whereas I am in the UK (guess I need to include my location in my profile
    I know that they are based in the US, but I am sure they can pull some strings and look into this.

    Next thing to try is to hit up Gary Key over at XDA.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  4. #14
    Soundwave
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    Good advice, thanks. I'll see what the Asus peeps on this forum say, then try Gary Key if I don't get anywhere.

  5. #15
    Soundwave
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    Just for fun, I'm setting up this site... Just to blow out some steam.. It's really good therapy, you should try it :-)

    asuscustomerservice.com

  6. #16
    Jazz
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    Although my experience was faultless re the repair I also found the UPS courier was less than helpful. Didn't want to look before sealing and didn't, and I mean really didn't want me to open it before signing for it as per instructions so I could DAMAGED if it was (it wasn't) it was only because he had already handed me the box so he could get his machine out and I vigorously told him I was going to open it (thought he was going to wrestle me for it at one point) that I managed to do as the Asus instructions say.

    One question on those having trouble here. Did you buy with a credit card? If so contact them and tell them you want a refund and then they can argue with Asus support while you will have your money back in the bank.
    Asus Transformer TF101, Commtiva N700 (cheap but good), Samsung Galaxy SII

  7. #17
    Jazz
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    Yes, ASUS customer service is HORRIBLE. It reflects on the corporate culture that fostered rudeness, arrogance, and a tremendous lack of class and civility. They deal with their customers with contempts, unprofessionalism, and dishonesty. Perhaps this reflects further the personality and the deep-rooted culture of the individuals who make up the company? No matter what the origin of the problem is, ASUS success has been built on selling OEM products and not consumer products like Eepad Transformers. The US corporate office in CA is notorious for rudeness and unprofessionalism. As to ASUS quality control, there is none. ASUS seems to be able to copy the great concept from Apple then slap together a tablet that's based on Android with a few extra features. ASUS can compete with i-Pad because they got a deal from China (PRC) for cheap labor, hence cheap quality. Remember you get what you pay for. The most unfortunate thing for the consumers of the world is we do not have much of a choice for computing products made outside of China.

 

 
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