TF101-X1 Vs. TF101-A1

[Burner50]

I purchased a TF101 at Best Buy on 12/23/2011. I purchased the laptop dock along with it. This was intended to be a laptop replacement.


Out of the box, it appears that there is a problem with the backlighting. On light colors, the screen shows a definite white spot below and left of center of the screen.


I took the device to Best Buy, and they told me that the product is no longer manufactured and refused to exchange even after acknowledging that there is a problem.


I went back to their tablets, and they still have the thing on display for sale!


I went home angry and did a little digging... They still have it for sale on their website! But I did find one caveat... The SKU number is different. I'm assuming that is because the model designation has changed from the TF101-X1 to the TF101-A1.


Is there a difference here? Or is the only difference the software that the unit ships with? Either way I intend on returning to obtain a different device because ASUS was no help... They told me that the warranty basically doesn't cover anything and that I would have to ship the device to them and possibly pay for repairs on a 10 day old device.

[MikeM]

They changed the SKU so people couldn't swap and exchange from other retailers.

[Jeffrey]

Something here just isn't right. If you are within their return policy time period just take it back for refund and purchase a new one

[Burner50]

Something here just isn't right. If you are within their return policy time period just take it back for refund and purchase a new one

They don't have any in any of the stores around the Dallas / Fort Worth Metroplex. They're making a big deal about the model number being different.

I was wondering what the difference is


Sent from my DROID X2 using Tapatalk

[Frederuco]

There is no difference other than the model number.

Did you purchase online, or in a retail store?

[Jeffrey]

They don't have any in any of the stores around the Dallas / Fort Worth Metroplex. They're making a big deal about the model number being different.

I was wondering what the difference is


Sent from my DROID X2 using Tapatalk

There is no difference. Retailers add number to identify that the product ws sold by them.

Take it back for refund and order a new one online

[wilkster]

Return it and get your money back. Order one from a store that won't scam you.

[Burner50]

There is no difference. Retailers add number to identify that the product ws sold by them.

Take it back for refund and order a new one online

Well...


I had to drive across town to get my charger before they would do anything... when I got back, they magically had some in stock.


Different model number, different box, serial number is in a different format... I dont know if anything else was different, but certainly something more than best buy adding a number to the tail end. Not sure what all the fuss was about... The manager acted like she was doing me a favor by exchanging it. I took my dock in and originally told them to pound sand... Then miraculously (After a 3 hr round trip to my office and back) they had 4 in stock...

If it was just BB adding a number, why would they sell me one a week ago, then change the number all of a sudden, there has got to be a little more to the story. I doubt that there is anything drastically different with the device, but it was more than just BB being weird.

Sent from my Transformer TF101 using Tapatalk

[mngasman]

I think this article says it all...

Why Best Buy is Going out of Business...Gradually - Forbes

[pauliestransformer]

I had similar experience except i paid $299 for the x-1 and the a-1 is $399 so they said they would exchange it but would have to pay the difference.so im stuck with diffective unit wich i have to pay to ship to asus if i want repaired