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  1. #1
    Member #
    Join Date
    Sep 2011
    0 times

    MyCloud can't connect to my computer

    I love my ASUS Transformer and I thought it was an amazing thing when I could use MyCloud to access my personal pc. However, when I leave the house, even with full access to WIFI, I can not access my PC. The Transformer tells me my computer can't be found or can't be accessed. I downloaded all the software and kept my computer up, running and awake all day. I NEED to be able to access my personal PC from anywhere. Please, please help me!!!!

  2. #2
    Supporting Member

    Member #
    Join Date
    Jun 2011
    2676 times
    Welcome to the forum!

    You need to know your router's external IP address ( will tell you if you don't know).

    Also you need to forward three ports in your router's configuration. The first port is listed in your splashtop streamer server on your PC. The other two ports are the next two (6783, 6784 and 6785 for example if 6783 is the first port listed).

    Cycle power on your router and cable modem and then test it by connecting to your external IP. You will have to set up the connection instead of scanning for it.

    Alternatively you can pay for the Splashtop HD app and use your Google credentials and no setup is required.

    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson



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