ASUS admits bug in the ICS update for the Transformer Prime, working on fixing it

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While the Android 4.0 update may have left the ASUS labs last week, many Transformer Prime devices didn’t get it due to a bug that prevented the OTA update from reading the tablet’s serial number, hence actually stopping the update from being completed. ASUS, quick to recognize the problem, came right out and admitted to the mess, promising a fix soon.

In an effort to do the same, the company has currently opened up a thread over at XDA to work on the issue and also offering a workaround to grab the ICS update. According to the thread, users facing problems will have to reset the tablet and let the device remain active after for at least 15 minutes with WiFi on, enabling it to connect to ASUS servers and download the update. This is in no way an actual fix, but according to the ASUS rep on ASUS, they seem to be very close to getting it working, but until then that seems to be the only way to update to Android 4.0.

We’ll let you know when the fix is released and if the workaround suggested ASUS worked for you, tell us your first impressions of ICS on this awesome tab in the Comments section below!

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[Detection]

ASUS Technical Marketing Manager Gary Key has ventured into XDA forums to provide assistance to owners of the Transformer Prime tablet with some issues they’re facing. Namely, they are:

BT/WiFi Fallout Issues

1. WiFi and BT turned on and active.
a. Stream a media source via WiFi for playback to a BT device (headphones, speakers, etc) and the signal degrades to the point where the streaming source stops and requires a reset to the BT device. This is the most common problem reported although using several BT devices (keyboard, mouse, headset) and using the Internet Browser to simply view media content has also been reported as a problem when using BT input devices.

Serial Number Not Found

1. System will not auto or manual update to the latest firmware or image.
a. Go to Settings, Backup and Reset, start a Factory Data Reset. Please do this and after the reset let the unit remain active (settings, display, sleep, always on) for 15 minutes with a WiFi connection active so the system can sync with the ASUS servers. Hopefully the system will see the update, if not please go to settings, About Tablet, and then double tap on System Firmware Update please. If that does not work, please PM the serial number of your unit.

Random Lockups after ICS update

1. System might randomly lockup or generate a blind screen effect after the ICS update. I have received a few reported cases matching this behavior and we will be in contact with most of you in the near future.
a. If we do not contact you directly, it does not mean we are not working on this problem. I have read all the messages and randomly selected a couple of users for further contact. We will have a fix for this problem shortly.

The serial number issue is related to the Android 4.0 Ice Cream Sandwich update, which began its rollout last week. The Bluetoooth/WiFi issue is still under investigation, while fixes for the other ones are forthcoming.

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[Frederuco]

FYI - The firmware build is on ASUS's Support Website. Those who have the "Serial Number Unknown" can go ahead and download this and get their bite of Ice Cream Sandwich.