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  1. #1
    Soundwave
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    Angry T102HA Camera problem / Windows Hello

    After reset i got problem with camera driver for Windows Hello(camera app its working) Looks like I need ISO (image) installation file from someone.I did try all windows ver. plus updates and nothing helps. Driver from Asus support web do not want to install.as some x64 compatibility issue.Maybe just installer from manufacturer ISO .???Here some pic. :asus1.jpg
    asus2.jpg
    default driver Windows 10 here: asus3.jpg

    And here is driver from Asus support v.219600299614 (compatibility issue)asus4.jpg

  2. #2
    Asus USA Social Media Team
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    Quote Originally Posted by kiciuch View Post
    After reset i got problem with camera driver for Windows Hello(camera app its working) Looks like I need ISO (image) installation file from someone.I did try all windows ver. plus updates and nothing helps. Driver from Asus support web do not want to install.as some x64 compatibility issue.Maybe just installer from manufacturer ISO .???Here some pic. :asus1.jpg
    asus2.jpg
    default driver Windows 10 here: asus3.jpg

    And here is driver from Asus support v.219600299614 (compatibility issue)asus4.jpg
    Hi kiciuch, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Please download the chipset driver and use the camera driver that is inside it. Here is the chipset driver version V108 - https://dlcdnets.asus.com/pub/ASUS/n...334.1528222782

    Please let us know the outcome.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  3. #3
    Soundwave
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    Quote Originally Posted by Asus_USA View Post
    Hi kiciuch, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Please download the chipset driver and use the camera driver that is inside it. Here is the chipset driver version V108 - https://dlcdnets.asus.com/pub/ASUS/n...334.1528222782

    Please let us know the outcome.

    I did try v107 and v 108 still same "Something went wrong ","Windows Hello - "Couldn't turn on the camera"

  4. #4
    Asus USA Social Media Team
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    Quote Originally Posted by kiciuch View Post
    I did try v107 and v 108 still same "Something went wrong ","Windows Hello - "Couldn't turn on the camera"
    Thank you for the response. If you try using the camera application does the camera work? Windows Hello facial recognition needs a 3D IR camera which this device does not have.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  5. #5
    Soundwave
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    Quote Originally Posted by Asus_USA View Post
    Thank you for the response. If you try using the camera application does the camera work? Windows Hello facial recognition needs a 3D IR camera which this device does not have.

    Thank you !--Looks like problem solved hmmm after reserch its supports only hello biometric(fingerprints) but what about my other PC ASUS Zen AiO All-in-One Desktop ZN241IC ?

  6. #6
    Asus USA Social Media Team
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    Quote Originally Posted by kiciuch View Post
    Thank you !--Looks like problem solved hmmm after reserch its supports only hello biometric(fingerprints) but what about my other PC ASUS Zen AiO All-in-One Desktop ZN241IC ?
    Thank you for the update. Can you provide us with a screenshot of the Device Manager showing the imaging devices?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  7. #7
    Soundwave
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    Lightbulb

    Quote Originally Posted by Asus_USA View Post
    Thank you for the update. Can you provide us with a screenshot of the Device Manager showing the imaging devices?

    Sure here are some pic. Front camera on bezel got 3 holes looks like IR.
    CIMG2116_LI.jpgCIMG2113_LI.jpgCIMG2114_LI.jpgCIMG2115_LI.jpg

  8. #8
    Asus USA Social Media Team
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    Quote Originally Posted by kiciuch View Post
    Sure here are some pic. Front camera on bezel got 3 holes looks like IR.
    CIMG2116_LI.jpgCIMG2113_LI.jpgCIMG2114_LI.jpgCIMG2115_LI.jpg
    Thank you for the images. You have installed the driver and still the facial recognition will not work? Or is it that the driver does not install?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  9. #9
    Soundwave
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    Quote Originally Posted by Asus_USA View Post
    Thank you for the images. You have installed the driver and still the facial recognition will not work? Or is it that the driver does not install?
    I cant't delete the driver .No option in small window to delete the driver only uninstall device. After search(refresch device mng.) its installing automaticly defoult driver.

  10. #10
    Asus USA Social Media Team
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    Quote Originally Posted by kiciuch View Post
    I cant't delete the driver .No option in small window to delete the driver only uninstall device. After search(refresch device mng.) its installing automaticly defoult driver.
    Thank you for the response. We were referring to if you get any errors when you try to install the IR Camera v10.0.10586.11224?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 
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