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  1. #1
    Soundwave
    Member #
    95452
    Join Date
    Feb 2018
    Tablet
    TF Book T102HA
    Posts
    1
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    Other sound problems - crackling right and low-volume left

    Hi there!
    We got a T102HA for a Christmas present for a friend, and I'm trying to help her fix it.

    The left speaker always sounds low (almost off), and the right speaker crackles as if it's blown out. So far, I've tried:

    • Updating all of the drivers and the BIOS using the Asus site to the latest version.
    • Updating the intel chipset drivers using the Intel driver support tool
    • Updating to the latest Realtek drivers from the Realtek site
    • Using the Microsoft HD Audio driver instead
    • Uninstalling the ICEPower Audio wizard
    • Disabling effects on the chipset


    None of these seem to make a difference. Weirdly, the sound is fine through the headphone jack - it's just the speakers that aren't working.

    I've tried pretty much everything I can think of. The tablet is running Windows 10 Fall Creators' Update. I performed each of these steps one at a time, testing after each one (which has taken several days).

    Is it a hardware problem that I need to RMA under warranty? Or is it something else people have seen before that they know a sneaky fix for?

    (I even started digging into the audioendpoint.inf settings in the Registry to make sure that the speaker settings were correct, but they all look in-range).

    Any ideas on what to try next?

  2. #2
    Jazz
    Member #
    92133
    Join Date
    Dec 2016
    Location
    USA
    Tablet
    TF Book T102HA
    Posts
    46
    Liked
    2 times
    Quote Originally Posted by spectecjr View Post
    Hi there!
    We got a T102HA for a Christmas present for a friend, and I'm trying to help her fix it.

    The left speaker always sounds low (almost off), and the right speaker crackles as if it's blown out. So far, I've tried:

    • Updating all of the drivers and the BIOS using the Asus site to the latest version.
    • Updating the intel chipset drivers using the Intel driver support tool
    • Updating to the latest Realtek drivers from the Realtek site
    • Using the Microsoft HD Audio driver instead
    • Uninstalling the ICEPower Audio wizard
    • Disabling effects on the chipset


    None of these seem to make a difference. Weirdly, the sound is fine through the headphone jack - it's just the speakers that aren't working.

    I've tried pretty much everything I can think of. The tablet is running Windows 10 Fall Creators' Update. I performed each of these steps one at a time, testing after each one (which has taken several days).

    Is it a hardware problem that I need to RMA under warranty? Or is it something else people have seen before that they know a sneaky fix for?

    (I even started digging into the audioendpoint.inf settings in the Registry to make sure that the speaker settings were correct, but they all look in-range).

    Any ideas on what to try next?
    Haven't had or heard of the issues you are experiencing. Sounds like hardware to me. If still under warranty I'd try to get it repaired / replaced.

    Sent from my XT1650 using Tapatalk

  3. #3
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
    Posts
    807
    Liked
    152 times
    Quote Originally Posted by SteelSteve View Post
    Haven't had or heard of the issues you are experiencing. Sounds like hardware to me. If still under warranty I'd try to get it repaired / replaced.

    Sent from my XT1650 using Tapatalk
    Hello spectecjr,

    Thank you for your input, we are sorry to hear of the issue and we are more than happy to assist. We commend you for your attempts in resolving the issue and the use of the necessary steps to do so. Although, what we would recommend is getting the chipset and realtek drivers from our support site (asus.com/us/support). Please to install these drivers and if the issue persists then the next option would be for a RMA.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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