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Thread: Short Life

  1. #1
    Soundwave
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    Short Life

    I noticed that the T102HA is no longer listed on Asus's website. Although I have had no terrible issues with my device I was wanting to get a replacement keyboard as mine has gotten scratched up and frayed. Their support was absolutely worthless. They sent me a list of their retailers. I still don't know if replacements are even available anywhere in the US. I'm not sure I would trust buying another Asus product at this point.

  2. #2
    AFX
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    Ratchet
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    Quote Originally Posted by bdball View Post
    I noticed that the T102HA is no longer listed on Asus's website. Although I have had no terrible issues with my device I was wanting to get a replacement keyboard as mine has gotten scratched up and frayed. Their support was absolutely worthless. They sent me a list of their retailers. I still don't know if replacements are even available anywhere in the US. I'm not sure I would trust buying another Asus product at this point.
    its still on the canadian site.

  3. #3
    Soundwave
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    It was the US Asus store site that no longer has it listed. Either way, apparently they don't want to sell replacement keyboards for this device.

  4. #4
    Jazz
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    i think i recall reading a review on this site where someone claimed the keyboard was tied to the motherboard so you couldn't just buy a replacement keyboard. hopefully they'll be able to replace it under warranty still if it goes bad anytime soon. Guess they didn't sell enough of them to keep them in production.

  5. #5
    Soundwave
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    I see the T102HA on the standard Asus US site: On top, click Products
    (hover-move mouse down to) Laptops and 2 - in - 1 PCs
    (then hover down the list below Laptops to 2 - in - 1 PCs to see) Transformer Book Series (Detachable)

    (or go here) They show the 101, the 102 and 304 there.

    Crazy thing is, the Asus US Store site shows the 101 and 304 but NOT the 102.

    The Asus UK Store site shows all 3 Transformers.

    Microsoft Store site no longer has the 102, though my 64gb model was there a month ago for the same price I paid at a mall MS store for it. ($250)

    Amazon stills shows (ships and sold by Amazon) the 128gb grey model for $399, $415.96 for the white-orange one.

    My guess is that it's nearing the end of it's product cycle, and they happen to still have a bunch of 2GB ram 101s laying around for sale. Also that Asus is pushing Chromebooks in a similar form factor and size.

  6. #6
    Asus USA Social Media Team
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    Quote Originally Posted by bdball View Post
    I noticed that the T102HA is no longer listed on Asus's website. Although I have had no terrible issues with my device I was wanting to get a replacement keyboard as mine has gotten scratched up and frayed. Their support was absolutely worthless. They sent me a list of their retailers. I still don't know if replacements are even available anywhere in the US. I'm not sure I would trust buying another Asus product at this point.
    Hi, we're sorry to hear that you are experiencing issues and will be happy to assist you. Please email your serial number to socialsupportus@asus.com so we can have the necessary checks one for you.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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