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  1. #1
    Member #
    Join Date
    May 2015
    Other - Windows
    0 times

    Touch screen not working + Other problems

    Hi there,

    I recently installed a May 13th 2015 optional Windows Update called 'Intel Corporation - Other hardware - Intel(R) Serial IO 12C ES Controller'.

    However, since then:

    1. My touch screen no longer works.
    2. The volume buttons at the back of my T200 don't work.
    3. The other button at the back of my T200 letting me flip between the Windows 8 tiles and the desktop doesn't work.
    4. My network adapter doesn't work, until I restart the computer.

    When I look in 'System Properties', it says that 'No Pen or Touch input is available for this Display'.

    Moreover, when I look in 'Device Manager', there are warning lights next to two 'System devices' called 'Serial IO 12C ES Controller'. I've tried to roll back the drivers for these devices, but it says none are available.

    In addition, under 'Human Interface Devices', 'HID-compliant touch screen' no longer appears.

    I'd uninstall this update, but it doesn't appear in the 'View installed updates' list.

    Does anyone have a solution to these problems?

    Thanks very much,

    Last edited by Raffles; 05-18-2015 at 04:53 AM.

  2. #2
    Helping Hero & Super Moderator
    Supporting Member

    Member #
    Join Date
    Jun 2011
    Northern Illinois
    TF Book T100TA
    247 times
    I would go to the ASUS support site and get the latest driver. It's not a good idea to install Intel updates as they may have not been tested against all hardware. If you are going to install them do system restore save first so you can go back.
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  3. #3
    Member #
    Join Date
    Apr 2015
    TF Book T200
    1 times
    The fix was on the first page of help.
    Touch screen stopped working



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