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  1. #1
    Soundwave
    Member #
    100776
    Join Date
    May 2019
    Tablet
    TF Book T101HA
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    Exclamation wrong T100HA touch firmware on T101HA,now touch inverted,no bad model warning at all!

    Hello everybody, I just joined the community in the hope you can help me restore my Transformer book functionality as it is my main working device.

    What I did: trying to update to latest drivers/BIOS/firmware, I mistakenly downloaded a touchscreen firmware upgrade for T100HA, not my T101HA. Only one letter difference
    Exact file: https://dlcdnets.asus.com/pub/ASUS/n...ies_160115.zip

    After starting SimpleAutoToolGUI.exe and clicking the Execute button, i waited until firmware upgrade was complete.
    I am so sad and angry the program didn't check that I was upgrading a different tablet model, or at least give me a warning of any kind...
    I did not realize I upgraded the wrong firmware version until I started searching online if other people encountered the symptoms I encountered below!
    There was even no warning/error message, the upgrade finished SUCCESSFULLY!!
    I am so frustrated I broke my perfectly working TF book by trying to update it to make it better

    Symptoms:
    Now my perfectly working tablet has an inverted touchscreen. For example, when I press in the top left the touch is represented in the bottom right. When I press bottom left, the touch is responding in the top right. So think as it is rotated 180 degrees vertically and 180 degrees horizontally. Horrible and totally unusable...

    What I am looking for:
    -the equivalent of SimpleAutoToolGUI.exe for the T101HA, which will rewrite the correct touch panel firmware
    -a RAW data or ROM dump (and details about what is one or the other, advice about which one i need, if possible) from one other tablet of the same model, so I can reflash it.

    Inside the unarchived AutoTool_1216A_ASUS_T100Series_160115 folder I found the hidden folder "Command" where I see there is a DumpRawData.exe and DumpROM.exe.
    Can someone kind execute these commands for me on their own T101HA tablet and provide me the output of the dumps?
    I am also working in the computer industry doing technical support and I am sure these dump commands have no risks involved, so you cannot break anything if you run them. They only extract what is written inside the ROM, hopefully my needed touchscreen firmware.

    So, please, if you have such a T101HA, I would deeply appreciate if you could help me with these dumps.


    Then, if there still are any ASUS technical support staff roaming these forums, I would appreciate their support and advice on how to rewrite this RAW data/ROM dump to fix my inverted touchscreen issue. I will gladly pay for somebody's beer to get this fixed!

    Mainly, my concerns about this second, more complicated solution (besides receiving the correct touch firmware):
    - what is the correct part where the touch firmware is residing? Is it in the RAW or ROM dump?
    - how can i correctly write a dump file inside my touch controller? (i would definitely avoid doing more damage to the device)

    I also attached my firmware upgrade logs, i believe here can be found the old firmware version, chip model and so on.
    I am a technical person, but not so technical to reverse engineer the firmware upgrade program (sadly for me). Maybe somebody else is?

    One more mention, warranty is also expired , so I would definitely hate to have to use this 2-1 tablet/laptop without touch inputs. I would rather break it completely or just donate it. Sorry for complaining so much, but I didn't ever encounter such a frustrating situation.
    (actually, I do have a similar story when I was changing my Motorola V360 firmware and the battery died while upgrade was in progress.
    I had to borrow somebody else's battery to complete the firmware change - but in that situation I could fix it by myself)

    Please, please, please help me fix this sh**ty situation I will forever be in debt to whomever helps me fix it.
    Sorry for the long post, I'm trying to be precise and definitely avoid advice as "you have to send it to the warranty center", "have you tried resetting it" or similar. Although any opinion will be appreciated!

    Lastly, if anybody from ASUS is around, I have a warm recommendation: either fix the firmware upgrade tool so it knows the model is not correct, or write a HUGE warning next to it, so other people can avoid this issue in the future. I'm not forgetting I should have been more careful, but the tool developers could have definitely done a better job.

    I'll be looking forward for your replies
    Attached Files Attached Files
    Last edited by alext; 05-23-2019 at 01:38 PM.

  2. #2
    Soundwave
    Member #
    100776
    Join Date
    May 2019
    Tablet
    TF Book T101HA
    Posts
    4
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    0 times
    up - if there are any t101ha owners out there I would like your help with a ROM dump, all in takes is 5 minutes

  3. #3
    Soundwave
    Member #
    100776
    Join Date
    May 2019
    Tablet
    TF Book T101HA
    Posts
    4
    Liked
    0 times
    anybody out there?

  4. #4
    Soundwave
    Member #
    100776
    Join Date
    May 2019
    Tablet
    TF Book T101HA
    Posts
    4
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    0 times
    After contacting ASUS support they just recommended I return it for RMA. Piece of s**t company, this will be my last product I own from them.
    You know the solution to your own problem and you can't get it fixed. I'll let you know the YouTube link when I break it to pieces, so you can savor it with me eternally online.

    If there's anybody else on this planet who has a T101HA, don't make my mistake to install the wrong model package, it might let you finish it and break your device.

    If by a miracle anybody feels my pain and wants to give me a helping hand with a ROM dump so I can give it a go before smashing it to pieces, thank you in advance.

 

 

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