T101HA will not boot

[speedymk1]

Hello,

one of our Asus T101HA will not boot anymore.
Only the Asus Logo is showing for some seconds, after that the display is black and start again.
So it will be nice, if it is possible to do an reinstall of the operating system.

I hope somebody could help me.

thanks in advance

[Asus_USA]

Hey speedymk1, thank you for reaching out to us. We do apologize for the issue you are currently experiencing and we are more than happy to assist. Have you tried doing a factory reset on the notebook to have the OS reinstalled? The instructions below show how to factory reset outside of the Operating system. Ensure the charger is connected throughout the entire process.
1. Ensure that the unit is powered off.
2. Turn the unit on & tap on the F9 key repeatedly.
3. Stop tapping once you see "Please Wait".
4. Once the options appear, Click on troubleshoot
5. Click on “Reset PC”
6. Select “Only drive where windows is installed (If Shown)
7. Select “fully clean the drive” (if shown)
8. Select Next > Restore to begin the process.

[speedymk1]

Hi,
I am sorry for the late answer.
I tried it now, the Asus logo was shown and than it do an restart, again and again.

Is there some other factory reset option like a button or something else?