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  1. #1
    Soundwave
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    93765
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    Aug 2017
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    TF Book T101HA
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    TB T101a won't turn on

    My TB T101a won't turn on. I just got it a month ago.
    One minute the screen was on and then it went to sleep. When I tried to turn it back on nothing happened. I thought maybe the battery was dead so I charged it for a couple hours.
    The white light by the power button comes on when I plug it in but that's it.
    Anyone have any answers?

  2. #2
    Guide Guru & Forum Administrator
    Supporting Member

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    12453
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    Oct 2011
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    Devon, UK
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    Other - Chromebook
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    Welcome

    Its a not uncommon fault. Depending on your location, given its age I would return it to your retailer as faulty or use the Asus warranty service.

    Moved to T101 section

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

    Forum guide - here ~~ T100 FAQs - here ~~ Cold boot - here

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  3. #3
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
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    Quote Originally Posted by apahl View Post
    My TB T101a won't turn on. I just got it a month ago.
    One minute the screen was on and then it went to sleep. When I tried to turn it back on nothing happened. I thought maybe the battery was dead so I charged it for a couple hours.
    The white light by the power button comes on when I plug it in but that's it.
    Anyone have any answers?
    We're sorry to hear that this is happening. Please attempt the following:

    1. Remove the tablet from the docking station.
    2. Remove the charger from the tablet.
    3. Press and hold the power button for 45 seconds.
    4. Insert the charger and inspect the charging light.
    5a. If the tablet has charge press the power button for 3-5 seconds to turn tablet on.
    5b. If the tablet has no charge, allow tablet still separated from keyboard to charge for at least 45 minutes the press power button for 3-5 seconds to turn on.

    If the above fails and you are still within your return window, we suggest getting it exchanged and if not, please reach out to us so we can have an RMA processed for you. You can send an email to socialsupportus@asus.com or call 8886783688. Thank you.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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