Zoom on T100

[Judith]

I can install Zoom on my T100 but it just freezes whenever I try to adjust settings and also there is no option not to have the camera on. Is it just incompatible?

[mimble]

"it just freezes" ? The T100 or zoom ?
Zoom does have an option to join without video or do you mean turn off the camera in general ? You can always do that by going to the device manager, finding the camera and right-clicking to disable.
If you think the camera is the problem, I take it you have checked in something like the camera app, that windows happily knows about the camera.

[Judith]

Hi, sorry for not being clear. I can't change settings - after opening settings the whole zoom app freezes. The camera works but I can't change itnto be on or off. I teach and perform: off is not an option but I do need to be able to toggle off and on. Mostly though, the zoom just seems to freeze and then I can't move it on the screen, to even task manager isn’t visible behind it to close it, and have to restart the whole laptop. Otherwise, the laptop works fine. But I really need it as an extra zoom laptop! Is it because it was previously upgraded, vy the former owner, from Windows 8 to 10?

[Judith]

Or, more succinctly, has anyone successfully run Zoom on Asus T100 Windows 10 upgraded (not by me) from WIndows 8? I can open it, but it blocks, no speakers, won't let me adjust video settings etc.

[helpifIcan]

I have and not had any issues. Mine was an upgrade from 8.1 to 10. I assume you have just tried to reinstall, yes? If so I would look at the drivers and if they are not win8.1 drivers I would go to ASUS site and try those. Can't think of any thing else short of doing an in place install of win10, which may or may not help.
An in place install will leave all your apps and data but as always things happen so make an image backup just in case.