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  1. #1
    Jazz
    Member #
    69530
    Join Date
    May 2014
    Tablet
    TF Book T100
    Posts
    63
    Liked
    17 times

    Unable to Reset Windows 8.1

    I bought a used T100 on EBay after losing my last one (this will actually be my third one). The unit arrived today, and I noticed that the previous user didn't reset it. When I attempt to reset it, I'm given an error message (0xc0000185). It says something like:

    Your PC needs to be repaired.
    A required device isn't connected or can't be accessed.
    Error code: 0xc0000185
    You'll need to use the recovery tools on your installation media.

    Obviously, this is an issue, since the T100 doesn't have an optical drive to use installation media. I've tried everything I can think of at this point (removed the keyboard dock, removed the MicroSD card, tried to change settings in the BIOS). Does anyone know how to work around this issue?

    If I don't have the option to reset Windows in the future, I'm likely going to request a refund (and this is after I already refunded another T100 last week because the seller said they were selling a "brand-new 64gb model," and then they sent me a used 32gb model with the wrong charger and thought I wouldn't notice). So, I'm hoping to avoid that.

  2. #2
    Jazz
    Member #
    69530
    Join Date
    May 2014
    Tablet
    TF Book T100
    Posts
    63
    Liked
    17 times
    Solved the issue myself. Made a Windows 8.1 bootable USB following the instructions elsewhere on this forum. Worked like a charm. Downloaded the ASUS T100 drivers and got everything working as expected. It appears that when I want to do a reset in the future, I'll have to use the USB again, but that's okay. I'll just set that 4GB USB aside as my reinstallation media.

 

 

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