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  1. #1
    Soundwave
    Member #
    93597
    Join Date
    Jul 2017
    Tablet
    TF Book T100TAM
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    My keyboard dock stopped working [post Windows 10 creators update]

    Hi everyone,

    I was watching a video on Youtube when all of sudden I hear the noise indicating that an external device has been disconnected from my transformer book and the mouse and keyboard stop working. My touchscreen works fine, but the keyboard dock is not working at all. USB port does not work, touchpad does not work, nothing. Have tried reattaching the dock several times and I do hear the clicking sound, my laptop starts making noise like it's working, but the keyboard does not turn on. Have tried restarting, nothing works. Anyone have any ideas or tips? I don't know what to do. I did the Windows 10 Creators update yesterday, don't know if that's relevant.

    Thank you in advance

  2. #2
    Guide Guru & Forum Administrator
    Supporting Member

    Member #
    12453
    Join Date
    Oct 2011
    Location
    Devon, UK
    Tablet
    Other - Chromebook
    Posts
    13,970
    Liked
    2817 times
    Welcome
    Sorry to read this.

    I suggest you attach a USB keyboard or use the touchscreen and roll back this latest update which appears to be causing problems for some.

    If the problem persists, then you likely have a hardware failure - which is what I think is most likely.

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

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  3. #3
    Soundwave
    Member #
    90543
    Join Date
    Jun 2016
    Tablet
    TF Book T100HA
    Posts
    2
    Liked
    0 times
    Same issue here... I'm new and just learning about my device. I hope there is a backup because my thumbdrive was not attached.

 

 

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