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  1. #1
    Soundwave
    Member #
    88095
    Join Date
    Nov 2015
    Tablet
    TF Book T100HA
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    4
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    0 times

    Unhappy Keyboard and Touchpad Stops Responding

    Hello Transformer Experts,

    I got my T100HA a month ago and have had the following issue from the start:

    Every few hours of use the touch pad and/or keyboard will stop responding. As soon as I disconnect and reconnect the keyboard it starts working again. Windows makes a sound when disconnecting the keyboard so it seems that the keyboard is still detected even when it's in the unresponsive state.

    Had anybody else had this issue?

    Thanks,

    FiZiX610

  2. #2
    Starscream
    Member #
    72128
    Join Date
    Aug 2014
    Tablet
    TF Book T100
    Posts
    421
    Liked
    103 times
    I don't use the keyboard dock and only use the tablet. I believe the connector is a weak link and can be damaged easily. I would definitely start a claim with Asus to activate your warranty privileges. It might be fixed by reinstalling drivers and Asus Smart Gesture.

  3. #3
    Soundwave
    Member #
    88124
    Join Date
    Nov 2015
    Tablet
    TF Book T100HA
    Posts
    5
    Liked
    3 times
    I bought 2 t100HA's, one for myself and one for my wife. My wife's experiences something like this, for no reason I can find it just seems to freeze. I don't know if it's similar as I didn't try removing the keyboard and connecting it back up again, I'll try it if her tablet acts up again. I'll try reinstalling drivers and if that doesn't help I'm going to get asus involved.

  4. #4
    Soundwave
    Member #
    88235
    Join Date
    Dec 2015
    Tablet
    TF Book T100HA
    Posts
    4
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    0 times
    I also find this happening. I attach a mouse if I am going to be doing a lot of work on it.

  5. #5
    Soundwave
    Member #
    88095
    Join Date
    Nov 2015
    Tablet
    TF Book T100HA
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    4
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    Update: I finally got around to calling ASUS tech support. The tech gave me what I assumed was a BS answer. He said that too much static had built up on the motherboard and holding the power button for 45 seconds would remedy the situation. I didn't believe him but followed his instructions and told him I'd call back if the issue happened again. Surprisingly, I've used the tablet for about 6 hours since then and haven't noticed the issue. Hopefully it's fixed! I'll report back here if the problem recurs.

  6. #6
    Jazz
    Member #
    89060
    Join Date
    Jan 2016
    Tablet
    TF Book T100HA
    Posts
    34
    Liked
    5 times
    Quote Originally Posted by fizix610 View Post
    ... He said that too much static had built up on the motherboard and holding the power button for 45 seconds would remedy the situation. I didn't believe him but followed his instructions and told him I'd call back if the issue happened again. ...
    Is this good advice from ASUS ?
    What is easier ? Pull off the keyboard and put it back or holding the power button down until the machine wants to shut off ?

  7. #7
    Soundwave
    Member #
    88095
    Join Date
    Nov 2015
    Tablet
    TF Book T100HA
    Posts
    4
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    Quote Originally Posted by mimble View Post
    Is this good advice from ASUS ?
    What is easier ? Pull off the keyboard and put it back or holding the power button down until the machine wants to shut off ?
    To clarify, the tech advised me to do the following:

    1. Shut down the computer.
    2. Unplug the power.
    3. Hold the power button for 45 seconds.
    4. Then power the computer back on.


    I would be upset if I had to do this every time the keyboard stopped responding but so far this procedure has prevented the issue from recurring. Hopefully this procedure has actually fixed the issue. I'll update this thread if it occurs again.

  8. #8
    Soundwave
    Member #
    88275
    Join Date
    Dec 2015
    Location
    Vancouver, BC Canada
    Tablet
    TF Book T100TAF
    Posts
    17
    Liked
    0 times
    I had this problem from day one and it does this almost every time. I've tried FN F9 and nothing happens. I also checked my gesture settings and it indicates everything is working fine. The only thing that works beside reboot the computer but this is not 100% success rate. So far, disconnecting the tablet from the keyboard is the only thing that works.

    I am living with it for now. If someone finds a solution, please keep me posted.

  9. #9
    Soundwave
    Member #
    88095
    Join Date
    Nov 2015
    Tablet
    TF Book T100HA
    Posts
    4
    Liked
    0 times
    Quote Originally Posted by TechKen View Post
    I had this problem from day one and it does this almost every time. I've tried FN F9 and nothing happens. I also checked my gesture settings and it indicates everything is working fine. The only thing that works beside reboot the computer but this is not 100% success rate. So far, disconnecting the tablet from the keyboard is the only thing that works.

    I am living with it for now. If someone finds a solution, please keep me posted.
    Have you tried the solution I posted?

  10. #10
    Soundwave
    Member #
    88275
    Join Date
    Dec 2015
    Location
    Vancouver, BC Canada
    Tablet
    TF Book T100TAF
    Posts
    17
    Liked
    0 times
    I will give it a try tonight.

 

 
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