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  1. #1
    Soundwave
    Member #
    82086
    Join Date
    Mar 2015
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    TF Book T100TA
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    screen turns on then goes black

    ive have the t100 for a couple months and recently when i turn the screen on it will come on for a second then goes black and i have to hit the power button again for the screen to turn back on then it stays on... happens everytime.. anyone have this issue or know how to fix??

  2. #2
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
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    Fremont, CA
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    Uncategorised
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    Quote Originally Posted by dev15bizz View Post
    ive have the t100 for a couple months and recently when i turn the screen on it will come on for a second then goes black and i have to hit the power button again for the screen to turn back on then it stays on... happens everytime.. anyone have this issue or know how to fix??

    dev15bizz - We're very sorry that you're unable to properly boot your Transformer. Have you done any recent Windows Updates prior to experiencing this issue? Also have you tried any troubleshooting steps of your own such as a system refresh or a system restore? If this issue is software related a system refresh may resolve it. Refreshing your PC re-installs Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the apps you installed from the Windows Store. However, apps that did not come with the unit would be lost which would also include Microsoft Office (this may be reloaded onto the system after a refresh once you have the activation key for the software).

    To have a system refresh done for your operating system, proceed with the following steps:

    (Please be advised that software which did not come default with the system will be lost; example: games, 3rd party apps and software which were installed manually after purchase of system. Microsoft Office will also be lost as well but may be re-installed once the product key or activation key may be located to have the full version re-activated once it was the full version that was installed)

    Step 1: Press Windows Key + I to enter charm settings.
    Step 2: Click "Change PC Settings."
    Step 3: Click "Update & Recovery."
    Step 4: Click "Recovery."
    Step 5: Select "Refresh your PC without affecting your files" and click "Get Started."

    If the issue persists after doing this refresh please email us at socialsupportus@asus.com providing details of the issue along with the serial number of your T100.

    If you have any further questions, comments or concerns please do not hesitate to let us know. You may reference this case number (N150396976) on your next contact. We will be more than happy to assist you.

    Thank you.

    In Search of Incredible

    Technical Support Department
    ASUS :: ASUS Service | North America
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  3. #3
    Super Moderator
    Supporting Member

    Member #
    72337
    Join Date
    Aug 2014
    Location
    USA
    Tablet
    TF Book T100TA
    Posts
    1,818
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    @dev15bizz... welcome to our forums. Please post back here with the status of your issue. Thanks
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

 

 

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