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  1. #1
    Soundwave
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    79377
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    Feb 2015
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    TF Book T100
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    no WiFi adapter found

    My wife's T100 is just over a year old an the WiFi stopped working. She tells me the dog knocked it off a table on to a wood floor. The WiFi stopped around that time. I've been through every menu and can't find a solution. The adapter is not visible as a network connection option anymore. The keyboard connection had been intermittent for a while, but she let the warranty lapse. Now its not working either. The tablet seems fine otherwise, but without a connection it's not much good. With the keyboard dead, I don't have a USB to put a WiFi dongle in. My guess is that WiFi adapter was jarred loose, but I haven't found any teardown instructions or info on a replacement adapter if I need one. Any help is greatly appreciated.

  2. #2
    Starscream
    Supporting Member

    Member #
    75621
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    Dec 2014
    Tablet
    TF Book T100TA
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    Welcome to the forums 66Polara .

    Seem's like a physical hardware problem, but before you go ahead with the tear down and replace it physically? Have you had a look under 'Device Manager' instead of the Network Connections window and see if it appears?

    Right-Click Start > Device Manager > Expand Network Adapters > What do you see?.

    Here are some tear-down guides which you can have a look at, to have an overview.

    https://www.ifixit.com/Device/Asus_Transformer_T100

    If nothing, I would suggest your best option is repair by Asus itself, since the dock also stopped working and no warranty, it might cost you as well. Goodluck & All the best!
    Proud Owner of Asus 100TA-DK024H, Asus ROG G750JZ, Asus TF700
    Use it daily, I get around 9-10 or more hours per charge daily - Bios 313 - Please use search in the forums, and refer to Guides under every section they are very helpful!
    Forum Rules - Wifi was Working - Now Disconnected? - Wifi Tips & Tricks
    Z3775 Graphics Card Driver Update/Details/Processor Details (How Much Mhz/VRAM does it have!)
    Android Master Help Guide - T100 Master Help Guide

  3. #3
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
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    Quote Originally Posted by 66polara View Post
    My wife's T100 is just over a year old an the WiFi stopped working. She tells me the dog knocked it off a table on to a wood floor. The WiFi stopped around that time. I've been through every menu and can't find a solution. The adapter is not visible as a network connection option anymore. The keyboard connection had been intermittent for a while, but she let the warranty lapse. Now its not working either. The tablet seems fine otherwise, but without a connection it's not much good. With the keyboard dead, I don't have a USB to put a WiFi dongle in. My guess is that WiFi adapter was jarred loose, but I haven't found any teardown instructions or info on a replacement adapter if I need one. Any help is greatly appreciated.
    66polara - We're very sorry that you've had such an accident leading to your T100's WiFi to malfunction. If you'd like assistance with this kindly email us at socialsupportus@asus.com providing a copy of your posted problem description along with your T100's serial number.

    If you have any further questions, comments or concerns please do not hesitate to let us know. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

    Thank you.


    -In Search of Incredible-

    Technical Support Department
    ASUS :: ASUS Service | North America
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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