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Thread: Unresponsive touchscreen

  1. #11
    Soundwave
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    As I stated in my previous post, this problem is in reference to "losing functionality of the touchscreen" not the touchpad. As for the "free upgrade to Windows 10" this was an automatic upgrade from MS, I did not use the Media Creation Tool to download a copy of Win10. And as I stated I "Already tried the ATK driver package" which came from ASUS after running the setup.exe file I went into the device manager and attempted to update the suspect drivers but as I stated before, "Windows 10 device manager indicates that there is already a superior driver for this" I will try again to uninstall the current ATK package and install the ATK package from ASUS Updates. There is not much in the ATK package and after installing it I once again tried to update the current MS drivers on the i2C HID and the touchscreen driver and again MS drivers that are installed indicate that the best driver is already installed. But wait there's more... I started poking around in the ATK package and looked in a folder labeled "Data" in that folder is two files 409.msi and ATKPI.CAB so I right clicked on the 409.msi file and it gave me the option to install, repair or uninstall it. I chose to repair it and now my touchscreen is working with the following settings; "Choose what closing the lid does" I chose "Sleep" tested it and all is good. Yahtzee! Thanks for your input on this, your interest in what I had to say made me go back in and try once more when I was resigned to just living with it.
    rickscheller likes this.

  2. #12
    Soundwave
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    No i2C HID device

    My touchscreen has stopped working after a Windows 10 Upgrade, but

    I don't have i2C HID device listed under Human Interface Devices:
    -so I can't re-install
    - the ATK package update did not work
    - the ATK data 409 solution did not work

    I can't find anywhere to download the i2C HID driver to install.
    Please help!

  3. #13
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    Quote Originally Posted by plawes1 View Post
    My touchscreen has stopped working after a Windows 10 Upgrade, but

    I don't have i2C HID device listed under Human Interface Devices:
    -so I can't re-install
    - the ATK package update did not work
    - the ATK data 409 solution did not work

    I can't find anywhere to download the i2C HID driver to install.
    Please help!
    It is part of the ATKACPI file.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

  4. #14
    Soundwave
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    Any definite solution for this? Also, which bios are you on, would it help upgrading to 206?

  5. #15
    Soundwave
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    Asus T100TAM Touchscreen Not Working

    I bought a new Asus T100TAM z3375 the day before yesterday at the college bookstore to take notes. Promptly upgraded to Windows 10 32bit, because the darn thing wouldn't take to 64 bit (gave an error and wouldn't load from a usb).

    So, upgraded to Win10, and now the device will not recognise the touchscreen. I have gone into device manager and looked for it. Doesn't show up. When I scanned for hardware errors, it told me that my Intel drivers were fubar, but wouldn't fix them any of the times it requested I allow it to.

    Any tips or tricks from the crowd?

  6. #16
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    Welcome to the forum

    Sorry to read about your glitches...

    However, they are all covered on the forum in existing threads and we do ask that you search before posting.

    Thread merged.

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

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  7. #17
    Soundwave
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    Does anyone have a definitive fix for the I2c HID device problem? I have read several threads, but none appear to have a true permanent fix.

    My device is a T100TAM and this is what I have done, in order:
    Updated BIOS to 206 from Asus support.
    Installed Windows 10 via Microsoft automatic upgrade.
    Updated ATK driver package to version R1.0.0039 from Asus support. ( I noticed that this ATK package is dated 7/23/15, while .0038 is dated 10/19/15 – should I use .0038?).

    Touchscreen remains intermittent. There is no repeatable sequence that I have found to make it fail.

    This machine is not reliable, it is frustrating, and comes with the Catch 22 that I can’t reach the device manager to make the fix without the keyboard when touch goes down.

    Any suggestions or solutions?

  8. #18
    Soundwave
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    Well, I give up. I am restoring 8.1 now.

    Still, if anyone has a solution, please post.

  9. #19
    Soundwave
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    Quote Originally Posted by rrew View Post
    Does anyone have a definitive fix for the I2c HID device problem? I have read several threads, but none appear to have a true permanent fix.

    My device is a T100TAM and this is what I have done, in order:
    Updated BIOS to 206 from Asus support.
    Installed Windows 10 via Microsoft automatic upgrade.
    Updated ATK driver package to version R1.0.0039 from Asus support. ( I noticed that this ATK package is dated 7/23/15, while .0038 is dated 10/19/15 Ė should I use .0038?).

    Touchscreen remains intermittent. There is no repeatable sequence that I have found to make it fail.

    This machine is not reliable, it is frustrating, and comes with the Catch 22 that I canít reach the device manager to make the fix without the keyboard when touch goes down.

    Any suggestions or solutions?
    No solutions on my end, but I will add an additional frustration. When this happens on mine, they keyboard also becomes unresponsive. So there is no way I can follow any of the steps suggested. It somehow resolves itself after some time, or several restarts, or for some undiscovered reason, but that's usually after I have missed a deadline...

    Still searching for a solution since I am past my return date...

  10. #20
    Soundwave
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    I went back to 8.1 and was quickly reminded why I did not like it. So I tried installing 10 again, and now everything has been great for a week!

    The only change I can think of is that on my first attempt, I installed Windows 10 before the updated ATK package. On my latest attempt, the ATK package was already installed when I did the Windows update.

    So, that is what I can suggest. Roll back to 8.1. Make sure the BIOS and ATK updates are installed, and then try 10 again!
    leeshor likes this.

 

 
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