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Thread: Random Shutdowns on my t100, battery isn't low

  1. #11
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    Quote Originally Posted by sgsrecords View Post
    Well i did a full system recovery, and the problem persists.
    So i think that software problems are totally excluded. That means it's hardware.

    To make it replaced/repaired in warranty i have to send it to asus. Do you know if in this operation am i supposed to pay something, like spedition costs (don't have a near asus center)? Or Asus (as i think it should be) covers every money spent?
    I would look into the above post first maybe that will solve your problem depending on if you installed all the updates after the recovery.

    As far as cost if in the US you have to pay to ship to ASUS service center, and they ship it back to you at no additional cost. Some other countries force them to pay both ways , and some even make then pick up the unit from your home.
    Last edited by helpifIcan; 12-04-2014 at 12:31 PM.
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  2. #12
    Soundwave
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    Well thank you Daulx, so some Windows Updates can be (MAYBE) the problem...i opened the page of windows updates and i have something like 15 updates installed there.
    Problem is that i don't know what i can try to remove, is it safe to try and remove EVERYTHING, or some updates are NOT to remove?

  3. #13
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    Quote Originally Posted by sgsrecords View Post
    Well thank you Daulx, so some Windows Updates can be (MAYBE) the problem...i opened the page of windows updates and i have something like 15 updates installed there.
    Problem is that i don't know what i can try to remove, is it safe to try and remove EVERYTHING, or some updates are NOT to remove?
    15 Windows updates aren't a lot.
    Go to Control Panel, System & Security, Windows Update, View Update History, will show all the installed updates... which will list all updates installed. Do all updates show "succeeded" or do some show "Failed" Any that failed, are they later shown as succeeded? From that same page, tap on Installed Updates to get a tally of all installed updates. I'm thinking your likely dozens of updates behind still... my ME400C (T100 non-keyboard sister) shows 104 updates.

    ** Update ** My T100 has 108 Windows updates.

    You should check your Windows update settings. I have mine set to "Notify" so I can control when the updates are installed... No surprises that way. And then you should do a "check for updates."
    Last edited by rickscheller; 12-03-2014 at 05:11 PM.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

  4. #14
    Soundwave
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    When i said 15 updates i was in the "Installed Updates" page, which i confirm having 15 updates from microsoft windows.

    If i go where you say (View Update History), i have only 2 updates, "update for windows" that is succeded and "update of the Windows Defender definitions" that is failed, and doesn't go succeded.
    If i click it, i only get informations, there isn't an option to fix it.
    Last edited by sgsrecords; 12-03-2014 at 02:51 PM.

  5. #15
    Starscream
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    Your BIOS of 207 is pretty low. There are several updates from ASUS and many deal with battery issues:
    ASUSTeK Computer Inc. -Support- Drivers and Download T100TA

    You might want to read on BIOS 313 also:
    http://www.transformerforums.com/for...re-please.html

  6. #16
    Soundwave
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    I can't upgrade bios, it always gives an error, i think that is cause my t100 is T100TA, and in the page of the bios the latest bios with "(T100TAS)" written in the name is exactly 207

  7. #17
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    Quote Originally Posted by sgsrecords View Post
    I can't upgrade bios, it always gives an error, i think that is cause my t100 is T100TA, and in the page of the bios the latest bios with "(T100TAS)" written in the name is exactly 207
    What is your current BIOS version? What does the error "message" say? Do you have your T100 plugged into power while updating the BIOS? Why not update to 313?
    fiat_lux likes this.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

  8. #18
    Starscream
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    Yeah, you really have to have it plugged in even if the battery is full or it will error on you.

    Not sure if there are country differences. Maybe you should login to ASUS for your country.
    Last edited by fiat_lux; 12-05-2014 at 01:37 PM.

  9. #19
    Soundwave
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    Well, first i download and install Win Flash form Bios Utilities.
    Then with Win Flash i open the latest BIOS 313.

    The error is (translating from italian, so not sure if it is written exactly in this way): BIOS version not compatible with ROM version of the BIOS, click [exit] to exit.
    I tried other BIOSs and the error is always the same, the only BIOS that works is "BIOS 207 (T100TAS)" but it's the same bios i have, also it is the only bios on the support page that has written "(T100TAS)", but i don't know if it is relevant.

  10. #20
    Soundwave
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    Quote Originally Posted by sgsrecords View Post
    Here's the informations about my tablet that can help: T100TA-DK023H, 32 gb, no hhd, Z3775, bios 207, windows 8.1, Italy, bought something like 1 month ago.

    I have this problem with my t100, randomly (usually between 20% and 30% battery, but it happend also at 50%) it turns off (without advice or screens...it just goes black and i need to use the buwer button, i get no error message at the startup).
    It is frustrating, also because if i switch it on, it simply does the same thing after few minutes.

    -battery is enough
    -i don't think it's a heat problem, the problem happens even as soon as i switch on the t100, after it was off for long time.
    -on the event log i can see a critical event that says:
    Origin: Kernel-Power
    ID event: 41

    What is happening to my t100? How can i solve this problem?

    EDIT: if i put it on charge and use it won't turn off. So the battery is the problem? My tablet is new (1 month) and had not this problem on the first weeks...
    I had a situation exactly the same as yours. No problem first week. And later, after a full charge, the tablet will work normally until it reach 50% battery. From this point afterward, it will randomly shut down without any warning at any point. If I try to power on immediate after that, it will keep shutting down over and over again just when logging into Windows without any warning, of course.

    It is not draining battery issue. I just bought it for two weeks as new. It's hardware issue, its battery is failing. The guy from asus comfirmed that when returning my T100 after repaired. If you buy it as new, send it to Asus, they will replace new battery for free.

    The T100TAS has only bios 207 atm, it wont accept any other bios which is for T100TA. You can check by entering bios (keep pressing F2 when power on the tablet). When you are on bios, press F8 or F12 (sorry I'm not remember exactly). Its model will appear at the lower right corner of the bios screen.

    FYI, mine is a white one, Z3775 cpu, 64GB emmc, no hdd, T100TAS.

 

 
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