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Thread: Asus t100 dead/ bricked - pls help me fix + recover data

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    Soundwave
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    Asus t100 dead/ bricked - pls help me fix + recover data

    In the last few hours my Asus T100 (hopefully this is the correct forum) has updated a whole lot of stuff including its bios. Unfortunately it has since stopped working. It looks like it will still charge, as when I connect it power the charge light goes on. Likewise, when I try to turn it on the machine will still power my usb port. But I don't see anything on the screen and there are no beeps or other noises. Can anyone help me please. What I want to do is:

    1. Fix the thing. Make it work.
    2. If I can't fix it to recover any data from its hard drive.

    Does anyone have suggestions?


    Thanks in advance for your help!

    Julian

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    Spam the F9 or F2 keys on boot to see if it'll get you in to the BIOS or recovery mode. If that fails, it is totally fried and no data recovery is going to be realistically possible (without shipping it to a data recovery company).

    No hard drive, it is a flash chip on the motherboard (eMMC), which means it is not something you can really remove and pull the data off of. You could try Asus and it might be possible they can repair it, while saving your data depending on what component went bad. I just wouldn't count on it.

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    I'd like to try and get to the root of what happens exactly to cause this? There's more and more people encountering this and I believe it is likely a self induced problem due to a fundamentally flawed hardware software user design interface.

    You said it "has updated a whole lot of stuff including its bios"... At anytime during any of that updating, did the screen go black for a while and you became impatient, so you pressed or pressed and held the power button or a combination of buttons?
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

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    Soundwave
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    Azazel: I've tried spamming F9 or F2 on boot without success. I suspect you are correct and that it is fried. I am going to take the machine to a recovery specialist tomorrow to see if they can get the data off, but I don't like my chances. Otherwise, I am returning it to ASUS. A bit of pity as it has been a nice little compact machine with enough power to do standard tasks.

    Rick: When updating the machine appeared to turn itself off. I tried turning it back on, which didn't work....

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    Quote Originally Posted by jadr76 View Post
    Rick: When updating the machine appeared to turn itself off. I tried turning it back on, which didn't work....
    Sorry about your issue. In my experience with updating, there's not ever a reason to press the power button (in fact it says on the screen at a couple of points "don't turn off the PC") until all updates are installed and the system will automatically shut itself off and then restarts itself to finalize the updates then it boots into Windows. There are several occurrences of the screen being nothing but black. However, anywhere in that sequence, turning off the power is like playing Russian roulette.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

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    Quote Originally Posted by rickscheller View Post
    Sorry about your issue. In my experience with updating, there's not ever a reason to press the power button (in fact it says on the screen at a couple of points "don't turn off the PC") until all updates are installed and the system will automatically shut itself off and then restarts itself to finalize the updates then it boots into Windows. There are several occurrences of the screen being nothing but black. However, anywhere in that sequence, turning off the power is like playing Russian roulette.
    Including when it attempts to flash a new BIOS the screen is black at several points for many seconds sometimes. Forcing a power off state is likely to leave it unable to boot.
    rickscheller likes this.

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    Quote Originally Posted by azazel1024 View Post
    Including when it attempts to flash a new BIOS the screen is black at several points for many seconds sometimes. Forcing a power off state is likely to leave it unable to boot.
    Yep, that's how I screwed my T100 up back in February during an update. If you're unsure of the status and the screen is black, in my experience it's best to just let it sit for a while (15 minutes) to see if it will finish and restart.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

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    Soundwave
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    It is very frustrating as I had a tonne of info on the T100 that is now inaccessible. The machine had turned itself off for an extended period of time before I tried turning it back on. I guess there isn't much I can do now, except hope that I can get someone to recover the data and that ASUS will honour their warranty...

    Rick: What was your experience with ASUS and returns?

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    Hindsight is always 20/20 (well, it is if you are smart, I know people with 20/200 hindsight, or rose tinted hindsight), but this is why backups are crucial. I think even the most paranoid person gets screwed at least once or twice in their life, but I certainly haven't gotten nailed in any big way in AGES and I try to keep rather good backups (nothing important lives on my phone/tablet for long without getting copied to my server, or emailed to myself. I have my desktop setup to backup to my server weekly, and the desktop also pulls backups of a couple of the important folders on the server that contain phone/tablet/laptop backup data to my desktop too so it is kept in multiple places).

    I try to make sure if a device gets lost/stolen/dies, the odds of losing anything data wise is minimal and at most just a few days of data.

    Even if the T100 is your only computing machine, a USB thumb drive to backup data to (and keep at home so it doesn't get lost) daily/weekly is an excellent idea and cheap to implement.

    Anyway, I wish you the best. Odds are excellent if it is within the 1 year warranty period, Asus will honor it.

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    Rick: What was your experience with ASUS and returns?
    I was able to do a factory reset, so I didn't loose anything but time. And as azazel1024 said... 1) my T100 is pretty much only used for web surfing, email, facebook, web research and the occasional word doc or spreadsheet which are saved on my OneDrive and also on my desktop and 2) I would never use my T100 for any serious or important work, EVER! I don't trust it... just like I don't trust my phone and everything on my phone is backed up too.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

 

 
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