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Thread: Touchpad (mouse) stopped working

  1. #1
    Soundwave
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    Touchpad (mouse) stopped working

    Hi
    The Asus touchpad (mouse) has stopped working. It used to work before and now I can't see the mouse pointer at all. I checked the mouse properties on the Hardware tab shows

    Name Type
    ASUS Touchpad Mice and other pointing devices

    Device Properties
    Manufacturer ASUS
    Location: on USB Input Device
    Device Status This device is working properly


    When I click on the properties button and go to the Driver tab, I have
    Driver Provider: ASUS
    Driver Date: 8/31/2013
    Driver Version: 3.0.0.13


    The keyboard itself is working fine just not the touchpad. BTW, I was able to connect an external usb mouse (logitech 305 USB wireless mouse) and that is working fine.

    I am wondering if this is a hardware issue or did I disabled the touchpad somehow.

    Edit: When I rebooted the T100 the mouse pointer does show up but it is stuck there and does not respond to the touchpad. I have also tried "Fn+F9" but that also doesn't work...

    Any pointers (pun intended) is greatly appreciated!!!
    rockmeister
    Last edited by rockmeister; 12-18-2013 at 02:58 PM. Reason: additional troubleshooting

  2. #2
    Ratchet
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    Just a silly suggestion, but is your tablet firmly seated in the keyboard dock? Can you try detaching and reattaching it just to make sure?

    Also, try disabling and re-enabling the touchpad in the device manager and see if that helps.

  3. #3
    Soundwave
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    Thanks for the suggestion ilovetofu...

    I tried reseating the keyboard dock as well as detaching and reattaching. Does not help.
    I tried disabling the driver and then re-enabling it and it does not help either...
    Thanks
    rockmeister

  4. #4
    rscheller
    Guest
    Obvious but... make sure in ASUS Smart Gesture you don't have the touchpad disabled or set to disable automatically when a mouse is detected.

  5. #5
    Soundwave
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    Ended up doing an RMA and sent it to ASUS. I bought it for $329 from PCRichards and the first T100 did not boot and I sent it back and got the second one and this time the Touchpad stopped working. I am a little nervous about build the quality of T100..
    Rockmeister

  6. #6
    Soundwave
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    Could you solve the mouse stopping working problem ... ? ... I have the same problem ... thx ...

  7. #7
    Soundwave
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    could be related to second screen or external mouse

    I am seeing the same issue with my T100. It started after I connected a second screen to the microHDMI port and a Logitech wireless mouse to a hub on the USB connector.
    Rebooting, reseating the pad into the keyboard, deactivating or deinstalling the keyboard dock / touchpad did not fix it either.

    The mouse cursor appears and the touchpad is working fine for 1-2 seconds after reseating the display into the keyboard dock. It could be related to the external mouse that I once had connected to the USB port (at least the wireless dongle of it). The setting to deactivate the touchpad when a mouse is connected remains unchecked. Even checking and unchecking it does no good.

    Any further suggestions would be appreciated!

    Thanks
    Thilo

  8. #8
    Jazz
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    did you guys try uninstalling the device from device manager, then doing an action > scan for hardware changes and seeing if it reinstalls?

  9. #9
    Soundwave
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    Just wanted to close out this thread...

    The RMA process took about 10 business days. I got the T100 back couple of weeks back and the Asus touchpad mouse is working well no issues. Keeping my fingers crossed that I have no more issues with the T100. BTW, My 10 year old daughter loves the device.
    rockmeister
    rscheller likes this.

  10. #10
    Jazz
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    FYI: Fn+F9 toggles the touchpad on and off.
    Banise and UltraNetbook like this.
    ______________
    Jim

 

 
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