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Thread: Dismayed Costumer: Intermittent Garbage Display of Asus Transformer T100TA- D050H

  1. #1
    Soundwave
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    Thumbs up Dismayed Costumer: Intermittent Garbage Display of Asus Transformer T100TA- D050H

    I bought the ASUS Transformer T100TA by looking at positive reviews on their website.I purchased it about 7 mos ago. I was dismayed after 10 days of purchase.I was prompted Bios software on the screen. In fact, I did not do anything and wondered why I saw the Bios screen. So it went locked. I went to the service center.They had difficulty unlocking it. It took me more than 1 month to wait and tried to tell me that it has to be repaired because it is unlocked and that I have to pay for the mother board.. I insisted they should replace me coz I paid in full and I have used maybe just about 5 times before it happened that way and I still have the warranty.But, they would not replace it. Imagine the stress I have to went through. So, I pushed my right as a customer. Fortunately, with DTI's help, the unit was unlocked ( if not for the pressure they have to face the complaint). After sometime I used it back, issues like, sudden power off in the middle of my work even at 35% battery. Then all suddenly, in the middle of my presentation, it went off and saw the screen distorted. It has been that way for a month now. Iwent back to the service center, they said again to be repaired not replaced. I am really dismayed eith the Asus primer decision. Couple of days ago, they called back, and change their decision. The unit will be replaced. Thank God. Hopefully, I can get a new one not after 48 years. And that there will be no issues like what I have experienced. I think this eill be the first and the last time I use Asus with my experience. What do you think?

  2. #2
    Guide Guru & Forum Administrator
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    Welcome to the forum

    The first thing I'll do is to move your post from our Android section to our T100 section.

    Other than that, it does seem that you have had a very disappointing experience.

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

    Forum guide - here ~~ T100 FAQs - here ~~ Cold boot - here

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  3. #3
    Super Moderator
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    @greesegie... welcome and really sorry for your issues.

    Sometimes technology does spit out lemons. I hope your experience with your replacement is smooth. Lots of folks here do really enjoy their T100s but you'll read of many issues, many resolved, too..

    While you're waiting for it to arrive, there's lots of great pointers to be read in these forums that may help that experience.
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

  4. #4
    Starscream
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    Welcome to the forums Greesegie .

    It's quite frustrating and unfair from reading your post, but since it's a machine, manufacturing defects/problems do happen/are expected even and they do indeed leave many distraught customers as well. All I can say, whatever frustration and stress you have gone through during this whole ordeal in order to replace the unit, I do hope your replacement unit comes in at the earliest, changes your perception towards your previous experience at least.

    In these forums, you'll see plenty of different user experiences regarding the T100s, there are alot of issues, alot of them and then there are alot of solutions, alot of them as well, Good luck & All the best.
    rickscheller likes this.
    Proud Owner of Asus 100TA-DK024H, Asus ROG G750JZ, Asus TF700
    Use it daily, I get around 9-10 or more hours per charge daily - Bios 313 - Please use search in the forums, and refer to Guides under every section they are very helpful!
    Forum Rules - Wifi was Working - Now Disconnected? - Wifi Tips & Tricks
    Z3775 Graphics Card Driver Update/Details/Processor Details (How Much Mhz/VRAM does it have!)
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