Asus T100TA Windows or hardware problems ?

[ignasr]

Hi, I bought Asus T100TA trasformer a few weeks ago from official Asus dealer in my country, I didn't had much time to use it, but I noticed some problems with it. Sometimes when I try to turn it on Asus start up logo shows up and then it just shuts down. If you turn it on again it usually starts up normally. Also after those times then you have to turn it on twice the windows home button on the side doesn't work. If you restart the computer it starts to work. Also sometimes then you use Firefox on pages like Facebook whole window becomes black. If you press something on it, like a back button or change the tab to Youtube(fo some reason you can see the video in youtube even if the Firefox window is turned black) or something else it works, like if you press right button of your mouse on the window the menu window pops up but its black as well.

So I am wondering is all this a Windows 8.1 problem ? Can I maybe deal with these problems myself or should try to contact my warranty? Could a reset of factory settings help somehow solve this ? Thank you for your answers in advance.

Edit: Model Asus T100TA, CPU Intel Atom Z3775 @1,46 gGHz, RAM 2 Gb, 32 SSD + 500 Gb in dock, Windows 8.1, BIOS version _ASUS_ - 3 T100TA.307 American Megatrends - 50008

[rickscheller]

Please read this post and edit your post above with the info requested.

http://www.transformerforums.com/for...protocols.html

Then we'll be better able to help you.

[fiat_lux]

You can certainly try to troubleshoot but I think you should be able to return it with these types of problems after two weeks. I'd be more concerned with the window blackout, unless you can trace it to some memory (virtual) issue. If you have applied all of the firmware updates for your region, it should work normally. The start up problem may be a resources issue, but I assume you have enough disk space. I suppose you could have some software issue with something not designed for 8.1. I would probably factory reset it, update it, and then test it with no additional programs installed. I would consult with Asus beforehand to make sure that your recovery ROM will not be affected and your Office can still be activated.

[rickscheller]

Is it just me or does there seem to be far more strange problems with the 32GB/500GB HDD models?

[fiat_lux]

Is it just me or does there seem to be far more strange problems with the 32GB/500GB HDD models?

I don't use the keyboard dock and use it as a tablet. I think the act of connecting/disconnecting the keyboard is a disaster in the making for those connectors. The 32 gb does have issues with free disk space. I struggle to keep at least 5 gb free. That hidden recovery ROM business not functioning after a factory wipe is really stupid. I keep the T100TA on and it sleeps when I close the magnetic cover on the case I bought for it. I did have trouble powering it on when I got it but I assumed it was the charge level it was at. Also, the power button is not the most robust feeling (it kind of wiggles) so I don't try to tax it and use it very much. Since I have identified those issues, the device has been working fine for the price I paid for it (refurb).

[alicepattinson]

Try to find fix for this issue. If you cant find any fix for this maybe it has problem with it hardware. Warranty hunt then.