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  1. #1
    Soundwave
    Member #
    65522
    Join Date
    Jan 2014
    Tablet
    TF Book T100
    Posts
    2
    Liked
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    Keyboard+Sound Stopped Working After Update

    hi,
    I've been using the tablet for a couple of days, without issue, but after downloading a Windows update the sound has been disabled, along with the keyboard. I presume that it's a case of drivers but I can't find a way of downloading them. When I go to the settings, installing the updates always fail and I can't do a system refresh because it says ReAgent.dll is missing (I've installed it, but don't where to put it?). Then when looking for settings in the control panel it says that REGAPI.dll is missing as well.

    I don't know how this happened and how I can get it sorted, even if it means wiping it completely.
    Thanks

  2. #2
    Supporting Member
    Supporting Member

    Member #
    64427
    Join Date
    Jan 2014
    Tablet
    Too lazy to choose
    Posts
    1,249
    Liked
    291 times
    On the desktop go to the control panel->Programs->View Installed Updates

    Find which ones were the latest and most likely to have screwed things up. Then just click uninstall on them and see if that restores functionality.

    Generally an update fails because it is already installed, but Windows isn't reading the fact that it is installed so it keeps offering it (but won't install it, because the latest drivers/updates are already installed). This can also happen with a mis-installed driver/update.

  3. #3
    Soundwave
    Member #
    65522
    Join Date
    Jan 2014
    Tablet
    TF Book T100
    Posts
    2
    Liked
    0 times
    I panicked and ended up forcing a reset, but if it happens again I know now. Thank you!

  4. #4
    Supporting Member
    Supporting Member

    Member #
    64427
    Join Date
    Jan 2014
    Tablet
    Too lazy to choose
    Posts
    1,249
    Liked
    291 times
    You're welcome. At least it is working again.

    Besides, just tell yourself that removing the update probably wouldn't have fixed it anyway and then you can feel even better about it

 

 

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