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  1. #1
    Jazz
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    Asus T100 - ADP Exclusion List!

    So I finally heard back on whether my Office Depot purchased Asus T100 would be protected by Asus Accidental Damage Protection program. No. The list of excluded retailers is:

    BestBuy USA (In-store and Online)
    Office Max (In-store and Online)
    Staples USA (In-store and Online)
    Sears (In-store and Online)
    Costco Wholesale (In-store and Online)
    Office Depot (In-store and Online)
    Wal-Mart (In-Store and Online)
    Online Auction sites or Peer-to-Peer sales

    Ridiculous!

    ________________
    Dear Valued ASUS Customer,

    We regret to inform you that your unit is not eligible for the Accidental Damage Protection Program.

    This protection program applies only to select ASUS branded notebook products sold within the United States and Canada from select Authorized ASUS Resellers. Units sold and purchased outside of the United States and Canada are not eligible. Products must be purchased in brand NEW factory sealed condition and not of refurbished or open-box condition. For a list of excluded resellers, please visit ASUS Service | North America.

    Robert F.
    ASUS ADP Support
    ASUS Service | North America

  2. #2
    Jazz
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    Quote Originally Posted by saniko View Post
    So I finally heard back on whether my Office Depot purchased Asus T100 would be protected by Asus Accidental Damage Protection program. No. The list of excluded retailers is:

    BestBuy USA (In-store and Online)
    Office Max (In-store and Online)
    Staples USA (In-store and Online)
    Sears (In-store and Online)
    Costco Wholesale (In-store and Online)
    Office Depot (In-store and Online)
    Wal-Mart (In-Store and Online)
    Online Auction sites or Peer-to-Peer sales

    Ridiculous!

    ________________
    Dear Valued ASUS Customer,

    We regret to inform you that your unit is not eligible for the Accidental Damage Protection Program.

    This protection program applies only to select ASUS branded notebook products sold within the United States and Canada from select Authorized ASUS Resellers. Units sold and purchased outside of the United States and Canada are not eligible. Products must be purchased in brand NEW factory sealed condition and not of refurbished or open-box condition. For a list of excluded resellers, please visit ASUS Service | North America.

    Robert F.
    ASUS ADP Support
    ASUS Service | North America
    Glad to see that my retailer, Sam's Club, isn't on the list...although since Wal-Mart and Sams are sort of the same thing I am hoping that Sam's doesn't count.

  3. #3
    Ratchet
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    I wonder what's their rationale for doing this?

  4. #4
    Ratchet
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    Quote Originally Posted by saniko View Post
    So I finally heard back on whether my Office Depot purchased Asus T100 would be protected by Asus Accidental Damage Protection program. No. The list of excluded retailers is:

    BestBuy USA (In-store and Online)
    Office Max (In-store and Online)
    Staples USA (In-store and Online)
    Sears (In-store and Online)
    Costco Wholesale (In-store and Online)
    Office Depot (In-store and Online)
    Wal-Mart (In-Store and Online)
    Online Auction sites or Peer-to-Peer sales

    Ridiculous!

    ________________
    Dear Valued ASUS Customer,

    We regret to inform you that your unit is not eligible for the Accidental Damage Protection Program.

    This protection program applies only to select ASUS branded notebook products sold within the United States and Canada from select Authorized ASUS Resellers. Units sold and purchased outside of the United States and Canada are not eligible. Products must be purchased in brand NEW factory sealed condition and not of refurbished or open-box condition. For a list of excluded resellers, please visit ASUS Service | North America.

    Robert F.
    ASUS ADP Support
    ASUS Service | North America
    I got the same email even though I bought mine from B&H Photo. I emailed them back to inquire why my unit wasn't eligible and then I got this

    Dear Asus Valued Customer,

    We have made an exception for your case and you are now approved for ADP coverage. We apologize for the inconvenience.

  5. #5
    Jazz
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    That's pretty much every major retailer that's likely to carry it. I wonder who's left?
    ---
    TF700
    T100TA 32G

  6. #6
    Soundwave
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    I bought from Microsoft store. So am I eligible?

  7. #7
    Jazz
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    Probably. I just don't get it. If Best Buy, Walmart, and the Office stores are not official resellers, Asus must be doing something very wrong. They are the biggest storefronts for their products outside of Amazon.

    Is it just me, or is hardware the only thing that Asus can get right?

  8. #8
    Soundwave
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    Well this is good info to know. Sucks I got mine at Wal-Mart. It is interesting that the list seems like the most popular store fronts. How scrutinized is the coverage anyways?

  9. #9
    Ratchet
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    Has anyone confirmed that Amazon is an authorized ASUS reseller?

  10. #10
    Jazz
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    Just write to report that I was able to get my T100 registered with ADP via support email, and I bought mine at Office Depot. Email from them:

    -------------------------------------------
    Dear Valued ASUS Customer,

    Your ADP registration is now complete for the following serial number: XXXXXXXXXXXXXXXX

    There is a limit of only one (1) claim per registered serial number during the first year of product ownership starting from your purchase date.

    If you have any further questions, please feel free to call 1-888-678-3688.

    ASUS ADP Support
    ASUS Service | North America

 

 
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