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  1. #11
    Jazz
    Member #
    61916
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    Nov 2013
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    Other - Windows
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    9 times
    This will likely be my last purchase from Asus. Do you know who granted you the ADP Protection? I'm guessing it wasn't Robert F.

  2. #12
    Jazz
    Member #
    9706
    Join Date
    Aug 2011
    Tablet
    Other - Windows
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    I am dealing with Robert F. also. I purchased from Amazon because they have an extended holiday return period. If he tells me Amazon is not an authorized retailer, I'll send this back and kindly ask him what retailers ARE authorized...

    Sent from my SGH-T889 using Tapatalk 4

  3. #13
    Soundwave
    Member #
    18312
    Join Date
    Dec 2011
    Tablet
    TF Book T100
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    I purchased mine from amazon and just got approved for ADP.

  4. #14
    Jazz
    Member #
    9706
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    Aug 2011
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    Other - Windows
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    4 times
    Me too. Just got the confirmation email. No idea why they are ok with Amazon but not their other retail partners, but I'm happy I don't have to return it (at least not for that reason)

  5. #15
    Soundwave
    Member #
    86877
    Join Date
    Aug 2015
    Location
    Minnesota
    Tablet
    TF Book T300 Chi
    Posts
    4
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    0 times
    Quote Originally Posted by saniko View Post
    So I finally heard back on whether my Office Depot purchased Asus T100 would be protected by Asus Accidental Damage Protection program. No. The list of excluded retailers is:

    BestBuy USA (In-store and Online)
    Office Max (In-store and Online)
    Staples USA (In-store and Online)
    Sears (In-store and Online)
    Costco Wholesale (In-store and Online)
    Office Depot (In-store and Online)
    Wal-Mart (In-Store and Online)
    Online Auction sites or Peer-to-Peer sales

    Ridiculous!

    ASUS Service | North America
    FYI, it seems their requirements have loosened... the current (2017-08-31) list specifies only "in-store", so it seems online purchases should be covered...
    https://www.asus.com/us/support/article/693/

    2017-08-31_12.16.51PM.png


    It took me nearly 10 RMA's before they FINALLY swapped out my constantly glitching T300-CHI to a UX360CA.

    Towards the end, the took my T300 for repairs, actually DAMAGED IT!!! then sent back without fixing what it was sent there for in the first place!!!
    Sent in again, and came back with MORE DAMAGE on the opposite side as before!!

    Luckily I had started taking pictures of the ENTIRE device prior to shipping.... I highly suggest you do the same.
    Also, take pics of the shipping materials if it returns with damage, sometimes there is damage that is not n

 

 
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