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Thread: T100TA New User With Weird Low Battery Sudden Off Problem

  1. #1
    Soundwave
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    T100TA New User With Weird Low Battery Sudden Off Problem

    Hello Transformers
    Really Need Your Feedback and Help
    I'm a new user of T100-TAS Z3775 32gb (almost 2 weeks)

    This is my System Information
    Spec.png

    The problem is whenever the battery is below 50% or 30% , T100 will off suddenly like a drained battery
    And when i boot it again , the system will stay on for awhile and then off again after showing windows splash screen

    The problem is always solved if i plug the charger in , The suspected culprit is this service i found from the event viewer
    error.png

    Does anybody suffer the same issue like mine?
    Is this a hardware or a software issue?
    Really need your help guys , thanks a lot !

  2. #2
    Jazz
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    I experience this sometimes 64gb z3775 500gb. And a lot if a usb device is plugged in, adapter unplugged and batt is 70%-50% or lower.
    mbahalvin likes this.

  3. #3
    Soundwave
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    I used to have the same problem, the battery is probably not calibrated. Did you charge it 8+ hours as per the manual? It seems like a little thing but it's important.

    Drain you battery completely, immediately after it shuts down, plug it in (don't turn it on) and leave it for 10 or so hours. Then repeat the process just to make sure the battery is going down to zero.

    Another tip: I don't use the device while charging. It heats up the battery and in my case that can make it go wonky again. At least I suspect so.
    WalangAlam and mbahalvin like this.

  4. #4
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    Welcome to the forum

    Please try to post in the correct section - moved to T100 Battery/Charging section.

    Where, incidentally, you will find a lot of information related to the care of your battery. You will also find a good overview in the T100 FAQS section, linked from my signature below.

    skweaky has the reason & solution for you, the solution is also in the T100 setup/charging FAQ as already mentioned.

    Welcome to skweaky, as well.
    mbahalvin likes this.

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  5. #5
    Soundwave
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    Hello janner thanks for correcting my thread into a better place
    @ Walang Alam , i only used a wireless Targus Mouse reciever plugged in my USB , and the dock is always attached on
    @ Skweaky , sure i'll try your solve , but it could be tricky as the device will shut itself when the battery is around 50% , do you have an idea to drain the battery outside the OS , something like draining battery on BIOS Page etc , Now im typing this on 70% with the dock attached and charger unplugged , wish me luck !

  6. #6
    DKL
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    You can change the battery settings by searching 'power options' -> change plan settings -> advanced settings. This allows you to set when the computer shuts itself off, uses reserve battery power, etc. Hope it helps!
    Swipe, WalangAlam and mbahalvin like this.

  7. #7
    Soundwave
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    Quote Originally Posted by WalangAlam View Post
    I experience this sometimes 64gb z3775 500gb. And a lot if a usb device is plugged in, adapter unplugged and batt is 70%-50% or lower.
    Quote Originally Posted by skweaky View Post
    I used to have the same problem, the battery is probably not calibrated. Did you charge it 8+ hours as per the manual? It seems like a little thing but it's important.

    Drain you battery completely, immediately after it shuts down, plug it in (don't turn it on) and leave it for 10 or so hours. Then repeat the process just to make sure the battery is going down to zero.

    Another tip: I don't use the device while charging. It heats up the battery and in my case that can make it go wonky again. At least I suspect so.
    Quote Originally Posted by janner43 View Post
    Welcome to the forum

    Please try to post in the correct section - moved to T100 Battery/Charging section.

    Where, incidentally, you will find a lot of information related to the care of your battery. You will also find a good overview in the T100 FAQS section, linked from my signature below.

    skweaky has the reason & solution for you, the solution is also in the T100 setup/charging FAQ as already mentioned.

    Welcome to skweaky, as well.
    Quote Originally Posted by DKL View Post
    You can change the battery settings by searching 'power options' -> change plan settings -> advanced settings. This allows you to set when the computer shuts itself off, uses reserve battery power, etc. Hope it helps!
    could you post your current advanced settings? mine is already settled in default and im afraid to mess the power option
    many thanks

    im on my way to drain my battery as skweaky instructed and trying to remove all usb now

  8. #8
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    Advanced (Active) 6%, 2%, 4%
    Rick, loving my T100TA-C1-GR Z3740 64GB Win 10
    BIOS 314. All Windows updates except Bing. All Asus Live Updates. WIFI driver 5.93.99.210
    I get 8-12 hrs use per charge using SLEEP mode. Warning, NEVER calibrate the touchscreen.
    When posting for help, please include Your Model Particulars
    Casters T100 Master Help Guide

  9. #9
    Soundwave
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    Quote Originally Posted by rickscheller View Post
    Advanced (Active) 6%, 2%, 4%
    yes im using that combination now thanks a lot

    Quote Originally Posted by WalangAlam View Post
    I experience this sometimes 64gb z3775 500gb. And a lot if a usb device is plugged in, adapter unplugged and batt is 70%-50% or lower.
    hey walangalam. seems like the dock is the culprit. i removed the tab from the dock below 30% after shutting suddenly once
    now mine is 13% without any problem and im going to make it completely drained as skweaky instructed

    update : 10% - the tablet is off while im testing to put it on the dock again
    the main culprit is that dock
    Last edited by mbahalvin; 10-29-2014 at 12:01 PM.

  10. #10
    Soundwave
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    By draining it completely I just meant using it until it powers off. If the battery's not calibrated the battery level is incorrect (that 50% is actually 0%), and charging it for more than 8 hours even after the light's turned white should calibrate it.

    Don't drain the battery too often though, it stresses it. I only needed to fix mine months ago and now I don't let it drop below 25%.
    Swipe likes this.

 

 
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