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  1. #1
    Soundwave
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    Asus T300 Chi Docking not turning on

    My Asus T300 Chi was working fine till I got home, when I tried to connect my docking, it would take forever. Eventually, I connected my docking again but the keyboard went 'offline' a lot and I had to switch it off and turn it on repeatedly, I disconnected my docking and tried to connect it again except this time it wouldn't turn on. I've tried restarting my laptop, sliding the button to the right for the Bluetooth to connect but I get nothing, my blue light never turns on or flashes, my charger light seems to be working fine. Please help

  2. #2
    Asus USA Social Media Team
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    Quote Originally Posted by User_Alan View Post
    My Asus T300 Chi was working fine till I got home, when I tried to connect my docking, it would take forever. Eventually, I connected my docking again but the keyboard went 'offline' a lot and I had to switch it off and turn it on repeatedly, I disconnected my docking and tried to connect it again except this time it wouldn't turn on. I've tried restarting my laptop, sliding the button to the right for the Bluetooth to connect but I get nothing, my blue light never turns on or flashes, my charger light seems to be working fine. Please help
    Hi User_Alan, allow us to apologize for the troubles. Have you checked to ensure that the keyboard is fully charged?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  3. #3
    Soundwave
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    "Hi User_Alan, allow us to apologize for the troubles. Have you checked to ensure that the keyboard is fully charged?"
    Yes, my keyboard is fully charged and the light works, it's just the blue light that isn't working, without this I can't pair my docking and I'm stuck using the onscreen keyboard
    Last edited by Tor; 03-06-2018 at 12:33 AM. Reason: mod: Fixed quote

  4. #4
    Asus USA Social Media Team
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    Quote Originally Posted by User_Alan View Post
    Yes, my keyboard is fully charged and the light works, it's just the blue light that isn't working, without this I can't pair my docking and I'm stuck using the onscreen keyboard
    Thank you for the update. Please try pairing your keyboard once again using the steps outlines in this link.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  5. #5
    Soundwave
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    Quote Originally Posted by Asus_USA View Post
    Thank you for the update. Please try pairing your keyboard once again using the steps outlines in this link.
    Like I said, I've tried "sliding the button to the right for the Bluetooth to connect", and the blue light doesn't work, so the docking doesn't show up.

  6. #6
    Asus USA Social Media Team
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    Quote Originally Posted by User_Alan View Post
    Like I said, I've tried "sliding the button to the right for the Bluetooth to connect", and the blue light doesn't work, so the docking doesn't show up.
    Thank you for the response. We would recommend having your device sent in for an assessment at this point. Send us an email to socialsupportus@asus.com with reference to Case#: N180344530
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  7. #7
    Soundwave
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    Alright. I'll do that

 

 

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