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  1. #1
    Soundwave
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    93867
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    Aug 2017
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    TF Book T300 Chi
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    Asus Chi T300 - touchscreen disabled in windows, keyboard not connecting, locked out

    Hi,

    I'm stuck unable to login to windows. I had to disable my touchscreen in device manager in windows and had intended to switch it back on. Unfortunately windows rebooted and i also lost the bluetooth keyboard connection. Now I can see my windows login screen, but no mouse, no touchscreen and my usb is also not working so no way to connect a mouse that way. Tablet is responsive, with volume changing and auto rotate working. But windows button does nothing.

    Any advice?

    thanks

  2. #2
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
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    Quote Originally Posted by tchexxum View Post
    Hi,

    I'm stuck unable to login to windows. I had to disable my touchscreen in device manager in windows and had intended to switch it back on. Unfortunately windows rebooted and i also lost the bluetooth keyboard connection. Now I can see my windows login screen, but no mouse, no touchscreen and my usb is also not working so no way to connect a mouse that way. Tablet is responsive, with volume changing and auto rotate working. But windows button does nothing.

    Any advice?

    thanks
    Hi, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Can you try the following steps and let us know the outcome:

    1. Unplug the charger.
    2. Press and hold the power button for 1 full minute.
    3. Plug in the charger and start up normally.

    Try to connect the keyboard again.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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