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  1. #1
    Soundwave
    Member #
    65918
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    Feb 2014
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    TF Book T200
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    Chi T300 Trackpad misbehaving

    So I have had my Chi T300 for five days, and I absolutely love it. I just have one issue right now. Sometimes, but not always, when I am moving the cursor around the screen, if I lift my finger and then replace it on the trackpad, the cursor jumps an inch or two away, usually downward, but not always.

    Any ideas as to why this is happening and what I can do to fix it?
    Owner of Transformer Book T200 and Transformer Book Chi T300
    Previous Owner of Transformer Book T100
    Novelist, Musician, Medievalist, and Tech Enthusiast

  2. #2
    Starscream
    Supporting Member

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    Quote Originally Posted by vfeuer View Post
    So I have had my Chi T300 for five days, and I absolutely love it. I just have one issue right now. Sometimes, but not always, when I am moving the cursor around the screen, if I lift my finger and then replace it on the trackpad, the cursor jumps an inch or two away, usually downward, but not always.

    Any ideas as to why this is happening and what I can do to fix it?
    Not really sure, if this will actually help, but it's worth a shot, download the latest Asus Smart Gesture from the below link, (64bit OS depending on the one you have) look at the dates of the drivers, restart and see, I am sure some tweaking of Mouse under windows would also assist, hope a repair isn't necessarily,

    ASUSTeK Computer Inc. -Support- Drivers and Download ASUS Smart Gesture

    Goodluck!
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  3. #3
    Banned
    Member #
    85776
    Join Date
    Jun 2015
    Location
    Zagreb
    Tablet
    TF Book T300 Chi
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    9
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    2 times

    Me too...

    I have the same problem and uninstalled the trackpad software that came with it, then installed the update. It still jumped and did crazy things like randomly changed window size when using one finger. Then I installed it and am just using windows, losing the extra trackpad functions. Still does it. I sent Asus a complaint, but they haven't replied after 48 hours. I also lost a rubber protector on the back of the screen and they haven't replied to that. I love Asus products despite being VERY expensive for the specifications. Either way if anybody solves this, please leave a reply or email me EDIT

    Quote Originally Posted by vfeuer View Post
    So I have had my Chi T300 for five days, and I absolutely love it. I just have one issue right now. Sometimes, but not always, when I am moving the cursor around the screen, if I lift my finger and then replace it on the trackpad, the cursor jumps an inch or two away, usually downward, but not always.

    Any ideas as to why this is happening and what I can do to fix it?
    Last edited by janner43; 05-19-2017 at 12:47 PM. Reason: email address removed

  4. #4
    Ratchet
    Member #
    74104
    Join Date
    Oct 2014
    Tablet
    TF Book T100
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    13 times
    Have you been able to resolve this issue?
    I'm curious to know how others are faring with the touchpad on the T300 Chi. I'm guessing that Asus's QC is inconsistent here; about half of the reviews I have read say that the touchpad is fine for what it is, except that it is small, while about half of the reviews that I have read say that the touchpad is absolutely awful, unresponsive, etc. I'm debating upgrading to a T300 Chi, while they are pretty cheap at the MS Store. This is one of several issues I am wary of, though.

  5. #5
    Soundwave
    Member #
    88056
    Join Date
    Nov 2015
    Tablet
    TF Book T300 Chi
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    I am also encountering these problems and I haven't found anything that can help us.

  6. #6
    Soundwave
    Member #
    88126
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    Nov 2015
    Tablet
    TF Book T300 Chi
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    Same problem here. It works fine after reconnecting the dock, but only for a few minutes.

  7. #7
    Soundwave
    Member #
    88628
    Join Date
    Dec 2015
    Tablet
    TF Book T300 Chi
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    If this is still a problem for any of you; try turning off the three and four finger gestures in the smart gesture app and see if that helps.

  8. #8
    Soundwave
    Member #
    88907
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    Jan 2016
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    TF Book T300 Chi
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    I noticed something funny... When 1 finger is on the touch pad being idle and keeping your 2nd finger 2 cm above touch surface area, this phenomenon happens alot more...

    Went to som win 10 thread about this problem and they are claiming ASUS to have hardware issues. Suddenly ASUS is beginning to feel really standard laptops and not amped anymore 😲

  9. #9
    Guide Guru & Forum Administrator
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    IMO the T300Chi isn't well built...

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

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  10. #10
    Soundwave
    Member #
    86877
    Join Date
    Aug 2015
    Location
    Minnesota
    Tablet
    TF Book T300 Chi
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    same issues here.

 

 
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