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Thread: T303UA Woes

  1. #1
    Soundwave
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    T303UA Woes

    I'm not new to the world of technology, but has anyone else had these issues?

    -Keyboard mouse track pad stops working, either randomly skips around or doesn't do anything. Attempts to disconnect and reconnect keyboard are usually unsuccessful in getting it to operate normally.
    -Fan is grinding inside
    -Will only shut off if power button is held down. Using the shutdown or sleep only causes it to restart
    -Will not power on sometimes from Sleep/Hibernate, or if the battery is not at 100%
    -Does not stay in Sleep/Hibernate. Immediately wakes up, even if closed on keyboard
    -When closed and supposed to be in Sleep/Hibernate the fan runs on high
    -Camera stops working randomly


    I'm attempting to put mine through an RMA, after 3 months of ownership I'm disgusted with this. For over $1000 I thought I'd get a premium product, not something that has more issues than the $80 RCA tablet my kid used 2 years ago.

  2. #2
    Asus USA Social Media Team
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    Quote Originally Posted by Nightpath View Post
    I'm not new to the world of technology, but has anyone else had these issues?

    -Keyboard mouse track pad stops working, either randomly skips around or doesn't do anything. Attempts to disconnect and reconnect keyboard are usually unsuccessful in getting it to operate normally.
    -Fan is grinding inside
    -Will only shut off if power button is held down. Using the shutdown or sleep only causes it to restart
    -Will not power on sometimes from Sleep/Hibernate, or if the battery is not at 100%
    -Does not stay in Sleep/Hibernate. Immediately wakes up, even if closed on keyboard
    -When closed and supposed to be in Sleep/Hibernate the fan runs on high
    -Camera stops working randomly


    I'm attempting to put mine through an RMA, after 3 months of ownership I'm disgusted with this. For over $1000 I thought I'd get a premium product, not something that has more issues than the $80 RCA tablet my kid used 2 years ago.
    Hi Nightpath, allow us to apologize for the inconvenience that this has caused. What's the version of Windows that you have installed?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  3. #3
    Soundwave
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    Totally fed up with ASUS denying every fault with these things and telling you to reinstall/roll back the operating system and everything else for what are clearly hardware faults. Latest complaint, the pen has stopped working.
    Have I checked the battery?
    If so cold format the PC and try again.
    Is there really no better way to check if the fault is with the pen or the pc. Before I have to reinstall all my software, re setup accounts and permissions, and generally waste hours of my time without having any specific reason for suspecting a software issue.

  4. #4
    Asus USA Social Media Team
    Member #
    35389
    Join Date
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    Quote Originally Posted by colonelcustard View Post
    Totally fed up with ASUS denying every fault with these things and telling you to reinstall/roll back the operating system and everything else for what are clearly hardware faults. Latest complaint, the pen has stopped working.
    Have I checked the battery?
    If so cold format the PC and try again.
    Is there really no better way to check if the fault is with the pen or the pc. Before I have to reinstall all my software, re setup accounts and permissions, and generally waste hours of my time without having any specific reason for suspecting a software issue.
    Hi colonelcustard, allow us to apologize for the inconvenience caused. You can install the chipset driver for your device from our support website here: https://www.asus.com/us/support/

    After this you can try the pen again.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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