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  1. #31
    Soundwave
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    95847
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    Apr 2018
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    TF Pro T303UA
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    I've been struggling with this all morning... Updated all the drivers (not just for the touchpad, but everything) and disabled Bluetooth - sorted!

    Cheers.

  2. #32
    Soundwave
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    95849
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    TF Pro T303UA
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    Quote Originally Posted by DrewpieDrew View Post
    I've been struggling with this all morning... Updated all the drivers (not just for the touchpad, but everything) and disabled Bluetooth - sorted!

    Cheers.
    Hello!
    How did you solve this? Have you also used the app Driver Pack Solution to install everything?
    Until now everything worked fine?

  3. #33
    Soundwave
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    95849
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    Quote Originally Posted by iRoham View Post
    hi guys
    actually i bought this device like 6 months ago
    on that time i did not have any problem with touch pad
    after 2 months suddenly it was not turn on and won't respond at all so i applied for replacement
    after one month i got new device and it had the touch pad issue and it was killing me
    today i found a solution ! and its all about the drivers !!!
    i used an application called Driver Pack Solution to update and install missing drivers on my device ( before that i checked asus support center manually for any missing or out of date driver on my device and found nothing ! )
    P.S : use expert mode in Driver Pack Solution software for updating and installing any touchpad related driver and DO NOT update any other driver
    ( i did a full update with the app and got some problem with the camera so i was forced to reinstall the camera driver and IR Camera Driver )

    I also have the same problem with my pc.. Is your solution still working for the touchpad?

  4. #34
    Soundwave
    Member #
    95849
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    Apr 2018
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    TF Pro T303UA
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    Quote Originally Posted by pgouveia View Post
    In our company we bought 2 from PCDIGA - Lisboa in November 2016, all with the touchpad problem. My colleague did a RMA and he was going to collect it next monday but after many complains because they said the "repair" was Windows and drivers reinstallation, it will be sent back to ASUS for more tests. We explained showing several complains from people from all over the world, including from specialised magazine reviews that the problem is on the hardware.

    I would advise you to do the same, to go back and demand a solution, after many situatuions they have to admit that this a factory production issue.

    Regards,
    Hello! How did this situation ended?
    I've bought mine in France, but I am now again in Portugal. I was wondering if you found a solution for this problem.

  5. #35
    Soundwave
    Member #
    95824
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    Mar 2018
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    TF Pro T303UA
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    Quote Originally Posted by Wipi View Post
    Hello!
    How did you solve this? Have you also used the app Driver Pack Solution to install everything?
    Until now everything worked fine?
    yup ... its working fine ... just remember DON'T UPDATE ALL DRIVERS with driver pack solution
    just install and update those with tochpad and mouse related ( because after installing all updates from Driverpack solution , i got some problems with webcam and also graphic driver so i reinstall my windows and use Driverpack solution just for touchpad related drivers and its working fine )
    now i can actually enjoy this laptop
    BTW im so disappointed from Asus ( they don't care even about driver problems !! )

  6. #36
    Soundwave
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    95748
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    Mar 2018
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    Quote Originally Posted by iRoham View Post
    yup ... its working fine ... just remember DON'T UPDATE ALL DRIVERS with driver pack solution
    just install and update those with tochpad and mouse related
    I used iRoham's suggestion, and using that tool, I updated just the two drivers related to the touchpad and mouse filtering. It was tricky unselecting all the other updates the tool wanted to install -- be sure you enter "expert mode" and check all the tabs on the left for other selected items, and that your install count only matches what you have selected yourself.

    So far so good. I will post back here if the problem reappears for me, but assume it's working if you don't hear back from me :-)

  7. #37
    Soundwave
    Member #
    95678
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    Mar 2018
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    TF303
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    Just wanted to give a quick update on my touchpad problem:

    It's been 6 months since I purchased my Transformer Pro, 5 months with the defective touchpad. I've been resorting to using a mouse everywhere I go but it's a big inconvenience to carry around a mouse, especially in an airport or airplane (defeats the point of a portable computer).

    I've tried updating all the appropriate drivers that ASUS recommended and even tried iRohan's suggestion which worked for a couple hours but seemed too good to be true as the touchpad eventually started to jump around the screen again when trying to navigate to click a button or highlight a line of text.

    Currently using the detach-and-reattach method every few minutes whenever the mouse jumps around again. I'm still unsure if this is a hardware or software defect but regardless, I'm thoroughly disappointed with the product.

  8. #38
    Soundwave
    Member #
    96519
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    Jun 2018
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    TF Pro T303UA
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    Quote Originally Posted by iRoham View Post
    hi guys
    actually i bought this device like 6 months ago
    on that time i did not have any problem with touch pad
    after 2 months suddenly it was not turn on and won't respond at all so i applied for replacement
    after one month i got new device and it had the touch pad issue and it was killing me
    today i found a solution ! and its all about the drivers !!!
    i used an application called Driver Pack Solution to update and install missing drivers on my device ( before that i checked asus support center manually for any missing or out of date driver on my device and found nothing ! )
    P.S : use expert mode in Driver Pack Solution software for updating and installing any touchpad related driver and DO NOT update any other driver
    ( i did a full update with the app and got some problem with the camera so i was forced to reinstall the camera driver and IR Camera Driver )
    Thank you so much! I was becoming seriously worried that it was a hardware issue.

  9. #39
    Soundwave
    Member #
    91041
    Join Date
    Aug 2016
    Tablet
    TF Book T102HA
    Posts
    21
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    Hi,

    I'm in the middle of debugging drivers.

    So far it's the chipset ISA and DMA causing issues with ATK and the ISH, which the dock is reliant on.

    Next is the sleep/hibernate issues.
    The device will power the keyboard down completely during sleep. This isn't meant to happen. Only during hibernate should the dock be turned off completely.

    Next up is Bluetooth, and Windows print solutions.
    There will be 3 MS drivers installed, 2 of which are outdated.

    WiFi 8260AC will also be required to have the driver only -
    netwtb06
    Use "iprodifx /remove" in command line, then use "dpinst64 /SH" to only install drivers for hardware present

    there's a fuckton more problems, but I'm going to RMA my T304UA next week and get a refund.

    These issues are a common trait with ASUS/INTEL/MICROSOFT and I'm kind of sick of fault


    edit: there was another "iprodifx.exe" switch to use to clean all inf files in driver store... just can't remember what it was... just use "iprodifx /?" to find it

  10. #40
    Soundwave
    Member #
    98410
    Join Date
    Oct 2018
    Tablet
    TF303
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    T303UA problem with touchpad

    Does anyone have the file to update de touchpad driver? the app Driver Pack Solution doesn´t work now for me....
    Last edited by trolly; 12-03-2018 at 09:35 AM.

 

 
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