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  1. #1
    Member #
    Join Date
    Sep 2013
    MeMO Pad 10
    0 times

    Problems with system update

    Hello all. New to the forum and a new Asus Memopad 10 owner.

    I picked up the tablet 2 days ago and after the initial set up, the tablet downloaded a system update which installed without problem. A few minutes later, it picked up that another system update was available (Android 4.2?). This was downloaded and installation got as far as 55% when I got an error message followed by the dead Android picture. After about a minute, the tablet rebooted and stated it had recovered from a system error.

    Now when I check for a system update, it tell me my tablet is up to date (Android 4.1.1).

    I contacted Asus who provided the following solution:

    To do so please follow these steeps:

    Make sure the device has WIFI connection: [setting] – turn on [Wi-Fi] – go back to [setting] – [about tablet] – [system update] – tap [check update] to download the latest firmware and update the system (will take 5 minutes).

    If this failed, please follow this process:

    1. If device is on, power it off.
    2. Press and hold Vol Up + Vol Down + Power
    3. Press Vol Down twice for "Recovery Mode"
    4. Press Power to select it
    5. After it reboots to recovery mode, hold down power and tap Vol Up
    6. Use volume keys to scroll to "wipe data/factory reset" and press Power to select it
    7. Scroll down to "Yes - erase all user data" and press
    Power to select it.

    I had already tried the first part and it didn't work. I tried the second part but when it comes to no.3 and 4, nothing seems to happen.

    Can anyone confirm the above and tell me what I should see on the screen?

  2. #2
    Member #
    Join Date
    Apr 2013
    MeMO Pad Smart
    4 times
    Just wait for a new update message or download from Asus ASUS MeMO Pad Smart 10" - Tablets & Mobile - ASUS



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