Asus Memo Pad Smart (10") won't turn on

[buzzlightyear]

Hi Andrew,

I would return the device to your retailer unless one of these works...
1. Try a loooong press on the power button - up to 60 seconds or until the device turns on
2. Try a "cold boot" (link in signature)

All the best

Good Evening from Spain,
I have been using an Asus Memo Pad Smart 10 for 2 years and it worked fine. But yesterday, I was transfering files to my desktop PC via USB cable, and when it finished I disconnected the USB cable and the Tablet turn off. After this it won't turn on.

I have tried the following:

a) Hard reset using the reset button
b) Cold boot
c) Press the power button for at least 60 sec
d) Connect to my desktop PC via USB cable again

And nothing.

It looks like the charge process Works ok. When I plug it in to charge, a orange light lights up on the power button, and when the charge has finished it turned Green. This is the only thing it seems to work, becouse the screen is always black.

Thank you.

[janner43]

Hola from Devon

Sounds like either a backlight failure or possibly a loose cable. You can try dismantling your tablet and disconnecting the ribbon cable , clean the contacts and reconnect.

You can connect your device by HDMI to a TV maybe to see if the tablet is actually on.

All the best

[buzzlightyear]

Than You very much for your quick response.
I dismantle my tablet and disconnec the ribbon cable , clean the contacts and reconnect, but it won't turn on. Also I connect it by HDMI to a TV but there was not video on TV. I find it incredible but it looks like the charge process is the only thing that Works ok.
Thank you again.

[cowboyhunter]

hello iam new to the forum and to android tablets, i have been given a asus me 301t that worked fine but was slow its still on 4.2.1 any way when i came to use it the battery was low and it beeped at me and turned off, i plugged it in and the orange light flashed until green now when i press the power button there is nothing on the screen and no sounds, so i thought perhaps the battery is dead so i have fitted a new one fully charged it so the light is green but still nothing, i have done the press power and vol down for over 60 seconds but its still blank, is the tablet dead or iam doing something wrong, like i said iam a complete novice with these so any help will be very welcome.

[cowboyhunter]

i have managed to borrow a mini hdmi cable but there is nothing on screen but if i have it connected to a pc with the pc sound on you can hear it connect after about 6 seconds of the power button been pressed, if i do the power and vol down after around 45 seconds the pc makes a slightly different sound but still the screen is blank, i have not messed with it prior to the screen going blank anyone any ideas or is it dead