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  1. #1
    Soundwave
    Member #
    64672
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    Jan 2014
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    MeMO Pad HD 7
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    Exclamation I am having difficulty with connecting to my laptop using the Asus Memo Pad

    I need your help guys! I am using an Asus memo pad 7. I want to transfer files from my laptop to my tablet using the usb asus provided. My windows laptop wouldn't recognize the tablet. It clearly states in the manual that it can connect to your PC for file transfers and charging purposes. First, upon connecting the usb to the PC, the installation wizard appeared but failed. I tried re-plugging it but the wizard wouldn't appear again. The tablet charges once connected to my laptop. But my laptop wouldn't recognize it. The tablet doesn't appear at the "My Computer" window. I have tried changing cables and restarting my pc. Could it be a product defect? What should I do?

  2. #2
    Transformer Forums Legend
    Supporting Member

    Member #
    5624
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    Jul 2011
    Location
    Norcross, GA
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    TF700
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    Welcome to the forum

    Short of trying a different USB port there are dozens of possible reasons why you can connect, (all having to do with your laptop). More that I can list here, however a microSD card is an option or one of several other methods that don't require a direct connection that you will find by following the link in my sig.

  3. #3
    Soundwave
    Member #
    63087
    Join Date
    Dec 2013
    Tablet
    MeMO Pad HD 7
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    Have you tried with another computer? When your tablet is plugged in you should see status Charging and "Touch for other USB options" Is it in Camera (PTP) mode? Try going to "Charge only" and then switch back again.

  4. #4
    Jazz
    Member #
    63456
    Join Date
    Dec 2013
    Location
    Bucharest, RO
    Tablet
    MeMO Pad HD 7
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    93
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    What Windows do you use? My tablet has no problem connecting with any PC with Windows 7,8 or 8.1.

    Install the USB drivers from here: Tablets & Mobile - ASUS MeMO Pad HD 7
    "Coming together is a beginning; keeping together is progress; working together is success." - Henry Ford

  5. #5
    Soundwave
    Member #
    61221
    Join Date
    Oct 2013
    Location
    reading UK
    Tablet
    MeMO Pad HD 7
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    9
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    Hi Figuie

    I have a similar problem with my computer that runs on Vista. It connects first time every time on my wife's computer which is on Windows 7 but on mine I have to try several times before it connects. The most reliable way seems to be to connect the tablet (whilst it is turned on) to the computer whilst the computer is turned off then start the computer. I have reloaded the driver supplied on the Asus website several times but have been unable to sort the problem out. I have also tried Asus customer support but they were less use than a chocolate fireguard.

    Sorry I can't help more

  6. #6
    Soundwave
    Member #
    66581
    Join Date
    Feb 2014
    Tablet
    MeMO Pad HD 7
    Posts
    1
    Liked
    0 times
    Life will be easier if you download this app to your Tablet...

    AirDroid

 

 

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