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  1. #1
    Soundwave
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    Big gray bar on screen and it won't go away.

    First thing during start up, a big gray bar appears on the screen over the top of everything else, and it won't go away. (see attached image) It appears over everything from home screen to all of the apps. Changing the orientation of the screen doesn't change the location of the bar. I've tried shutting down and restarting several times with no luck There is a bit of gradient to the color of the gray at the top and bottom of the screen which makes me think it is a software problem and not a damaged screen. It was working fine previously. The tablet hasn't be dropped or anything.

    Does anyone know how to fix this problem? Thank you very much for your help.
    Attached Images Attached Images

  2. #2
    Transformer Forums Legend
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    Welcome to the forum

    That definitely looks like a hardware issue, very likely the screen. If possible try an RMA to ASUS

  3. #3
    Soundwave
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    Quote Originally Posted by leeshor View Post
    Welcome to the forum

    That definite;y looks like a hardware issue, very likely the screen. If possible try an RMA to ASUS
    RMA? What does that mean? We have already sent an email to the ASUS tech support page but are advised that it may take 48 hours for a reply.

  4. #4
    Transformer Forums Legend
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    You can wait for a reply or call them, (the best idea). An RMA is a return merchandise authorization to get it repaired.

  5. #5
    Soundwave
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    OK, thank you. I think that may be what has to happen.

 

 

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