Charging time

[Diablo2k]

That's definitely a sign you need to return it right away. If it's not working right out if the box then something's wrong.

I am going to try a different charger and cable and see if that helps, I really don't want to have to return it, if that don't help then back it will go.

[Gtanner00]

I am going to try a different charger and cable and see if that helps, I really don't want to have to return it, if that don't help then back it will go.

Make sure you make up your mind before the return period is over (sometimes it's 14 days) otherwise you will be dealing with the less than ideal RMA system.

It could very well be that your charger is faulty.

[Asus_USA]

I just got my tablet, I was very worried about the charging behavior of it. Seems it will not charge or even hold a charge while being used. The battery percentage still goes down when using the tablet with it plugged in.

We are sorry to hear about this issue. As Gtanner00 suggested, contact your place of purchase to arrange an exchange as this is a sign of a hardware issue. If the return windows is passed and you are still having this issue we would suggest having an RMA processed for it to be sent in for assessment and servicing where necessary.

If you have any further questions, comments, or concerns please do not hesitate to email us at socialsupportus@asus.com. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

Thank you,

-In Search of Incredible-

Technical Support Department
ASUS :: ASUS Service | North America

[Diablo2k]

We are sorry to hear about this issue. As Gtanner00 suggested, contact your place of purchase to arrange an exchange as this is a sign of a hardware issue. If the return windows is? passed and you are still having this issue we would suggest having an RMA processed for it to be sent in for assessment and servicing where necessary.

If you have any further questions, comments, or concerns please do not hesitate to email us at socialsupportus@asus.com. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

Thank you,

-In Search of Incredible-

Technical Support Department
ASUS :: ASUS Service | North America

Thank you for the reply. I went ahead and ordered a replacement.

[update]
I received my second tablet and it behaves in the same way. I watched some videos for about 4 hours and the power went from 100 all the way down to 60%. I switched chargers [2.1amp Griffin] and cords and watched some more and it still lost power while plugged in. My 2 week return period is now over so there's no going for lucky number 3. I know watching videos over wifi is demanding a lot of power, along with the other 32 apps battery doctor is telling my that are running. But I would think at worst the power level would stay at the starting level. It charges fine when the tablet is in sleep mode.

[telealex]

I've found reason of slow charging of my asus

If usb connector and charging are good, TRY TO RECONNECT FLEX CABLE IN BOTH SIDES
from pcb board where usb power connector and than flex goes around of speaker

FLEX CABLE CHARGER Asus MeMO Pad FHD 10 ME302C.jpg